Student Services Coordinator

Madison College • Madison, WI

1d • $18 - $21

About The Position

Madison College is seeking a Student Services Coordinator to join our team in a limited term employment (LTE) opportunity. In this role, you’ll be a key player in helping current and prospective students navigate the challenges of college life with seamless and efficient support. As a Student Services Coordinator, you will have the chance to work closely with professionals in diverse areas of Student Services, including Enrollment Services, Academic Advising, Counseling, Disability Services, Financial Aid, and more. This cross-functional experience will allow you to develop a broad skill set and gain valuable knowledge while making a real impact on student success. If you’re passionate about helping others, solving problems, and collaborating in a fast-paced environment, this is the perfect position for you. Your responsibilities will include working with a team of coordinators, responding to inquiries, intake, triage, referrals, and scheduling appointments for various Madison College Student Affairs units.

Requirements

• High School Diploma or equivalent work experience. Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.
• 0-2 years of relevant work experience
• Basic knowledge of college departments and student services resources.
• Knowledge of student support services and campus resources to connect students with appropriate assistance.
• Skill in using student information systems and online platforms to assist with scheduling and basic navigation.
• Ability to manage multiple tasks, maintain accuracy, and follow established procedures.
• Ability to provide effective customer service and resolve concerns.
• Skill in engaging positively with all populations and communities, contributing to a safe and inclusive learning and work environment.
• Skill in effectively and respectfully communicating with others.
• Commitment to creating a welcoming and inclusive environment for all students and visitors.

Responsibilities

• Serve as the first point of contact at the Student Services Center desk, providing professional and courteous service to all visitors.
• Conduct initial intake and triage to identify student needs and direct them to appropriate services or staff.
• Schedule, reschedule, and confirm student appointments using institutional systems.
• Respond to general inquiries related to the offices supported by the Student Support Services Team.
• Refer students to subject matter experts or specialized departments when appropriate.
• Maintain accurate records of student interactions and process forms in accordance with college procedures
• Contributes to an inclusive, equitable and supportive environment where everyone at the institution feels valued, respected and empowered to reach their full potential.
• Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Benefits

• Madison College offers an excellent benefits package including vacation, holidays, health/vision/dental/life insurance options and participation in the Wisconsin Retirement System (WRS).
• We also offer tuition reimbursement and professional development funds to support your growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees