Student Services Coordinator, A. James Clark Scholars Program

Duke Careers • Durham, NC

1d

About The Position

You’ll be the strategic and operational heartbeat of the A. James Clark Scholars Program (CSP) in the Pratt School of Engineering, guiding a high‑impact, student‑facing portfolio that blends mentoring, academic excellence, leadership, service, and personal development. In this role, you will coordinate with the Director to lead the program end‑to‑end—from admissions and Summer Bridge through cohort seminars, service learning, global experiences, alumni engagement, and budget management—to ensure Duke’s Clark Scholars thrive.

Day‑to‑day, you’ll mentor individual scholars, coordinate peer support, design and deliver engaging programming, and partner closely with faculty and campus collaborators. You’ll also serve as the face of the program across Duke and within the Clark Scholars Program Network (CSPN), building relationships with alumni, donors, and sponsors. You will report to the Director of the Christensen Family Center for Innovation and work closely with the Clark Scholars Program faculty team.

This is an ideal opportunity for a mission‑driven professional who loves working directly with students—especially first‑generation and limited‑income engineers—and who enjoys owning strategy, operations, and continuous improvement in equal measure.

Requirements

• Bachelor’s degree in Education, Business, or a related field (or equivalent general business background).
• 3+ years of related training and/or administrative experience, including familiarity with adult learning principles and the design/delivery of educational modules.
• OR an equivalent combination of relevant education and/or experience.

Nice To Haves

• Master’s degree preferred (e.g., Higher Education Administration, Education, Psychology, Engineering, or related). Background in student affairs, engineering education, or scholarship program administration strongly preferred.
• Experience in product management, software development, engineering, or computer science.
• Demonstrated commitment to supporting diverse student populations, including first‑generation students.
• Knowledge of curriculum design, instruction, and assessment best practices.
• Experience with budget development, fiscal oversight, and financial management.
• Ability to work both independently and collaboratively across teams, with flexibility to occasionally work evenings or weekends for programs and special events.
• Excellent verbal and written communication skills.
• Strong organization, planning, and time‑management with meticulous attention to detail.
• Proficiency with Microsoft 365, Google Workspace, Slack (or similar collaboration tools); familiarity with LinkedIn and other social platforms.
• Occasional evening/weekend commitments aligned to student programs, events, and sponsor/alumni engagements.
• Periodic travel to CSPN summits, conferences, and select external engagements.

Responsibilities

• Lead comprehensive operations and administration for all CSP components, ensuring alignment with Duke Engineering’s mission and the CSPN framework.
• Direct the annual admissions and selection process; chair the review committee; oversee onboarding and orientation for each cohort, including curriculum design and delivery for Summer Bridge.
• Develop program goals, strategic priorities, and assessment plans; track outcomes and iterate based on evidence.
• Supervise professional staff and student leaders, providing coaching, feedback, and performance oversight to ensure effective delivery and team development.
• Serve as the primary liaison with CF2i, CSPN, and the CSPN Advisory Council.
• Provide individualized mentorship and advising across academic, professional, and personal dimensions.
• Coordinate peer mentoring, tutoring, and connections to well‑being and mental health resources.
• Cultivate belonging, leadership identity, and community among FLI students.
• Proactively triage and resolve student concerns, engaging campus partners and referral pathways as needed.
• Design and facilitate weekly cohort seminars (Thrive) and other curricular programming in collaboration with the Pratt faculty team.
• Oversee the service‑learning course sequence and the Philanthropy Challenge Fund initiative, including partnerships, logistics, and assessment.
• Build and maintain partnerships for the Global Summer Experience and additional experiential/community engagement offerings.
• Supervise student‑led events and committees (e.g., Clark Senior Fellows, leadership councils).
• Represent Duke’s program across the CSPN, attending summits, conferences, and collaborative events; be an active contributor to the Program Leaders community of practice.
• Cultivate relationships with alumni, foundation partners, donors, campus collaborators, and external stakeholders.
• Manage program communications (newsletters, digital platforms, social media).
• Plan and coordinate major events (e.g., graduation celebrations, sponsor visits).
• Oversee financial operations (budget planning, reconciliations, scholarship awards, stipends, reimbursements).
• Maintain complete records for current scholars and alumni; manage data tracking and assessment metrics.
• Produce timely biannual reports for CSPN and internal stakeholders.
• Partner with faculty, staff, and university offices (e.g., Financial Aid, Student Affairs, Career Development) to enhance program quality and student impact.
• Benchmark practices across peer CSPN institutions to ensure innovation, inclusion, and excellence.

Benefits

• Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level