Student Services Advisor
About The Position
The Student Services Advisor (SSA) fulfills the crucial role of providing ongoing advisement and support to current students at the university with specific regard to their progress on reaching their academic goals. Under the direction of the Dean of Student Affairs, the SSA proactively identifies student issues based on observations of student activity and performance measurements and student and faculty feedback, conducts timely student outreach through multiple channels as needed, and troubleshoots and/or provides resources to help students resolve the issue(s) and resume progress on their educational path. The SSA is a collaborative position that supports other departments, staff, and faculty. The SSA must be well-versed on university policy and procedure to properly advise students, and the SSA takes an active role in contributing to the desired university culture of inclusion, supportiveness, championing success, along with supporting other departmental projects and initiatives as assigned.
Requirements
- Excellent oral, written, digital, and interpersonal communication skills suitable for a professional work environment
- Understanding of the benefits of higher education and methods of support and intervention that are effective in meeting the needs of college students, particularly international students and student athletes
- Commitment to supporting student success in higher education
- Capacity to effectively collaborate within and across departments to achieve
- goals and support the university mission
- Ability to multi-task and effectively manage time and priorities to meet deadlines ‘
- Flexibility and a willingness to volunteer for assignments
- Goal-driven and results-oriented
- Proficiency in MS programs such as PowerPoint, Excel, and Word
- Proficiency in G-Suite programs such as Docs, Slides, Sheets, Forms
- Ability to carry/lift loads between 25-50 lbs (occasionally)
- Some travel between campuses may be required
- Bachelor’s Degree in Administration, Education, Counseling, or a related field (Master’s degree preferred)
- 1-2 years of experience providing excellent customer service required
Nice To Haves
- Previous experience in post-secondary education strongly preferred
- Previous experience in the use of software platforms for online classes (i.e.Moodle, E-college, Blackboard, etc.) preferred
Responsibilities
- Provides accurate and relevant guidance to online and/or on-campus students based on their degree program according to university policies and educational goals to support students in their pursuit of satisfactory academic progress and continuous enrollment through graduation
- Holds one-on-one advising sessions with all new and continuing students assigned to him or her each semester to review academic plans, motivation, progress toward degree completion, and general well-being
- Conducts ongoing reviews of student activity and performance to identify predictive factors for concern including absences, failure to submit work, and poor academic performance
- Provides students with timely and thoughtful communication related to course reminders, attendance, upcoming deadlines, and university events, among other items
- Regulates frequency of outreach beyond the minimum requirement to support students who fall into special categories, such as new students, at-risk students, and students nearing graduation
- Collaborates with at-risk students to problem-solve challenges contributing to at-risk status and identify opportunities to improve status, including course retakes, use of the Academic Resource Center, increased engagement with faculty and peers, time management and study skills, and other strategies as needed
- Conducts exit interviews with students who indicate their intention to withdraw from the program as needed
- Conduct outreach to students who have withdrawn to provide options for re-entry into the program
- Initiates, responds to, and maintains communication with faculty, academic leadership, and writing/content specialists in the Academic Resource Center to keep all invested parties updated on student statuses and opportunities to support
- Contributes to a departmental repository of resources to aid students with academic and life issues (i.e., transportation, low-cost healthcare, mental health resources, etc.), and connecting students with those resources as needed
- Actively participates in the planning and execution of campus events designed to support student life, engagement, and success, including new student orientations, workshops, and social events
- Provides all necessary and appropriate documentation to the Office of the Registrar to ensure student statuses and records are accurate and up-to-date
- Accurately document student interactions and documents into the student information system
- Contributes to the overall success of the department by performing all other duties as required
- Availability to be on campus on Wednesday and Thursday evening and two weekends every 8 weeks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
