Student Services Advisor (Online Division)

Herzing Brand•Milwaukee, WI

6d•$23 - $32•Hybrid

About The Position

Current employees, faculty or adjunct instructor at Herzing University (not a Contractor or temporary employee through a staffing agency): log into UKG and navigate to Menu > Myself > âMy Company > â View Opportunities to apply using the internal application process. This position is full-time, 40 hours per week, on-site at Herzing's home office in downtown Milwaukee with flexible hours between 8AM and 5PM with one day until 7PM (some evening/weekend flexibility based on student needs or occasional events/activities). Following the completion of training, there will be the option for a hybrid work schedule with a mix of remote days and in-office days. At Herzing University, we realize that the way we treat our employees is the way our employees will approach our students. That’s why you’ll find employment at Herzing is career-focused, convenient, and caring—just like getting an education here. We know you have a life beyond our doors—that’s why flexible work arrangements and a hoteling system at our downtown headquarters make working here more convenient. The Avenue Milwaukee space offers an arcade-like first floor with plenty of opportunities to have fun or relax including a food hall that’s open Monday through Friday. There’s also pickleball, bike storage, a fitness center, and a dog wash station. Find out more on the offerings here: https://3rdstmarkethall.com/ At Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution. Physical Requirements: Must be able to remain in a stationary position most of the time. Must be able to occasionally move around the work location. Must be able to communicate information and ideas so others will understand. Constantly operates office and/or tech equipment which may include computers, copiers, fax machines, audio/visuals. Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone. Visually or otherwise identify, observe and assess. Occasionally move, carry, or lift 10 pounds. Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time. It is the university’s practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix .

Requirements

Bachelor’s Degree required.
1-3 years of advising, counseling, or related experience
Proven experience providing exceptional customer service in an education or service-oriented environment, addressing student inquiries and needs effectively.
Proficiency in advising, course selection, and academic planning, along with the ability to provide guidance on resources for student success.
Excellent verbal and written communication skills, enabling clear and empathetic communication with students, faculty, and staff.
Strong problem-solving skills, including the ability to assist students in resolving academic and personal challenges by connecting them with appropriate resources and support services.

Nice To Haves

Master's degree in higher education, counseling or related field is preferred.
3-5 years of experience is preferred.

Responsibilities

Advise students including but not limited to: academic issues, including program and course offerings; having out of classroom issues that are impacting academic success, discuss options and pros/cons of options; provide guidance to assist students with decision-making.
Answer student questions and resolve basic issues related to bookstore validation and eBook use.
Complete and maintain student scheduling and course revisions per University standards.
Having gained a comprehensive understanding of the registration process and program pre-requisites, provide guidance to students on scheduling changes and process those changes in the system.
Work in collaboration with faculty/staff/administration to assist students who are experiencing personal or academic concerns to find appropriate solutions.
Organize and coordinate student focused events each semester.
Communicate to students regarding semester/term start preparation.
Communicate with new incoming students through welcome calls to discuss schedule and potential obstacles to provide resources and/or solutions.
Enter updates into University platforms on all engagement and communication with students.
Prepare materials for and conduct new student orientations on how to access & navigate University platforms and bookstore validation.
Inform students of resources and contact information for the Tutoring and Writing Center and Library.
Communicate and negotiate with inter- and intra- department personnel to resolve student issues.
This position may take on additional administration duties as needed to support the campus.