Student Service Coordinator

Taylor College EE•Ocala, FL

12d•Onsite

About The Position

The Student Services Coordinator (SSC) assists new and continuing students in the development and ongoing achievement of their educational goals, offering a particular emphasis on at-risk student identification, providing relevant support services, and providing students with excellent service, with an overall interest toward the promotion of student success and retention based on performance metrics and in accordance with the mission, core values, and purposes of Taylor College. The SSC is responsible for building and maintaining relationships with individual students and delivering high quality services promoting student satisfaction and facilitating retention and graduation. The SSC is a point of contact for addressing student issues pertaining to services needed as they arise, serving as student liaison through effective communication with other functional areas of the organization and establishing practices contributing to student satisfaction and retention. As such, the SSC supports the school's student population to meet the attrition, retention, and graduation rate goals for PSI, in addition to assisting with placement through Career Services.

Requirements

Excellent communication, customer service, organization, and follow-up skills
Ability to work independently with little supervision
Proficient in use of Microsoft Office products
Understand regulations, compliance, and accreditation requirements
Take initiative and problem-solve within the scope of responsibility
Ability to multi-task, prioritize, and adapt to changes
Ability to work with a diverse student and staff population
Exceptional computer skills
High attention to detail
Demonstrate professionalism at all times

Responsibilities

Coordinate Student Services Activities
Advise students and address student issues by providing solutions within school policy
Act as liaison between the student and instructor, working closely with the Program Director and Campus Leadership
Provide peer-to-peer conflict resolution, and if needed, use the Code of Conduct policy to guide in suggested student violations of policy
Establish and sustain relationships with students in person, over the phone, and via email
Provide guidance on professional expectations and personal responsibility
Provide students with basic study skills and time management techniques and conduct student workshops as needed
Contact students who are not actively in attendance using the daily LDA report sent by the Registrar, document the contact made, and update Program Directors of known issues
Work closely with Program Directors and Campus Leadership to determine plans of action for at-risk students
Attend Campus Leadership meetings when requested to provide updates on students
Provide mentoring to students from enrollment to graduation
Continuously update students resource information and documentation for community resources, including but not limited to: transportation, child care, food bank/stamps, housing, agency contacts, etc
Oversee Taylor College food pantry/donation center
Communicate with Vendors on improving vending machine items
Understand veteran/military resources
Actively review student surveys (institutional satisfaction, classroom, graduate, etc.) to assist in school improvement efforts
Initiate and assist in improvement in school retention metrics to meet or exceed 70% retention.
Assist with Taylor Events
Initiate and execute ideas for on campus and remote student events to assist with retention
Actively coordinate graduation ceremony in conjunction with Campus Leadership
Coordinate annual job fair
Attend orientation and promote student services
Attend, coordinate, or otherwise assist with school events.
Work in Conjunction with Director of Career Services
Coordinate and complete classroom presentations on soft skills, career skills, resumes, cover letters, job interviews, etc
Assist with mock interviews as students near graduation
Assist in reviewing resumes, cover letters, and Career Prepped accounts
Participate in Job Fairs and classroom visits
Meet with students about career goals
Assist in verifying placement with both students and employers
Help with finding externships and/or future placement opportunities for students
Initiate and assist in improvement in school placement metrics to meet or exceed 70% retention.
Complete Documentation and Reporting
Using Sharepoint, maintain weekly log of student contact, including reason for contact, services rendered, referrals made, and information given
Using the Student Information System, document all contacts with student on the official student record
Provide information needed for annual reports and weekly dashboard reports
Handles all other duties as assigned.