Coordinator - Student Staffing

Louisiana State University

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About The Position

Coordinator for Student Staffing Reporting to the Assistant Director for Student Staffing, the Coordinator for Student Staffing manages the service desk operations and staffing processes for all on-campus communities as well as assisting in the planning, recruiting, and hiring of office assistants and resident assistants within Residential Education. Additionally, the Coordinator manages performance management for desk assistants and office assistants, as well as managing the oversight of service desk scheduling in conjunction with in-community supervisors. GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE: Provide indirect supervision, guidance, development, and support to in-hall staff managing service desk and office assistance Oversee all service desk and office assistant scheduling throughout the academic year including summer housing operations Serve on the Resident Assistant and Graduate Assistant recruitment and selection implementation teams, assisting in the coordination of application and interview processes Develop and implement consistent forms, policies and procedures in conjunction with Residential Education staff and coordinate appropriate forms with other units Contribute to departmental and divisional work through attendance and engagement at staff meetings, trainings, and events OPPORTUNITIES FOR LEADERSHIP: Assess Departmental Student Staffing Structure Alongside the Assistant Director for Student Staffing, the Coordinator has an opportunity to evaluate and consider current student staffing structures and purposes to ensure the departmental mission and vision are being supported. While considering the staffing budget and student employment policies, there is also a need to focus on the best ways to maximize staff resources. Evaluate and Enhance Service Desk Operations Service desks are a critical opportunity to provide resources, support and real-time engagement to residents of our communities. The Coordinator will work to engage in reviewing the current service model and seek to find ways to ensure that service is being maximized and students are receiving the care and energy they expect and deserve. In collaboration with Housing and Facilities staff, there is a need to review the facility needs and key organization in order to provide a consistent service and experience. Participate in Solution Oriented Thinking to Assist in Staff Training The Department of Residential Education has over 300 undergraduate staff members who have a responsibility for carrying out service desk and office assistant tasks. The Coordinator will work to evaluate current practices to facilitate effective ways to not only initially train staff but provide ongoing resources and reminders to promote consistency across operations. ATTRIBUTES OF THE SUCCESSFUL CANDIDATE: Collegial team player who actively builds authentic and mutually beneficial relationships, who is able to influence others without positional authority, who puts institutional priorities before their own interests, and who is unconcerned with where credit for accomplishing institutional objectives is assigned. Track record of effective leadership and management that includes the development of staff, the ability to articulate clear expectations and provide timely feedback and the willingness to redirect behaviors, practices, or attitudes that are misaligned with institutional or divisional objectives, or that are inconsistent with the maintenance of a positive work environment. Dedicated Housing Professional, who is interested in advancing their career in the field of Housing and Residential Life and has an understanding of the demands and challenges of working in this area. Deep appreciation for the educational and social value of a community and a demonstrated commitment to accessible programs, services, events, and experiences. Does not begin with no but is willing and able to say it with kindness when appropriate and necessary. Being philosophically and ethically grounded, but with an interest in curiosity and innovation. An understanding that the best practice is one that is most relevant to LSU students at this moment in time –a reality that is ever-changing. ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES: At LSU, we work diligently to create the conditions that make a difference both in the lives of students and for the state of Louisiana. Regardless of the unit, the DNA of student affairs work at LSU is predicated on three priorities. Foremost, we maintain a commitment to quality which is rooted in the belief that LSU students deserve our best effort. Every interaction we have with students should communicate care, relevance, polish, and attention to detail. We work to ensure every space, place, and staff-to-student interaction communicates a sense of home to students. Finally, we design programs, services, events, and experiences with everyone in mind.

Requirements

• Bachelor’s Degree
• Experience working within higher education setting
• LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply — a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Nice To Haves

• Master’s Degree in College Student Personnel, Higher Education Administration or a related field
• 1 year of professional experience with student staffing and scheduling
• Experience with service desk operations and key management

Responsibilities

• Staffing & Scheduling (40%): Develop, implement, and evaluate recruitment and selection processes for undergraduate Desk Assistants and Office Assistants; Execute selection of these roles and assist and support in-community staff in their supervision and performance management; Manage all service desk and OA scheduling throughout the academic year including summer conference and housing operations; Organize the summer application process in collaboration with AD for Conference Services for all student staff roles
• Recruitment & Program Support (30%): Attend weekly departmental staff meetings; Serve on the Resident Assistant and Graduate Assistant recruitment and selection implementation teams, assisting in the coordination of application processes and group process/interview weekend; Assist in the scheduling and management of calendars for campus and conference recruitment activities; Manage the budget expenditure tracking for recruitment and selection activities for student staff roles; Participate in the recruitment and candidate evaluation at all levels of the department
• Policy (20%): Develop and implement training for all Desk Assistants prior to the start of their work in conjunction with the Residential Education training team, and appropriate positional supervisors; Oversee policies and protocol related to key rental, community access, and other critical areas of community safety in conjunction with ADRO; Develop and implement consistent forms, policies and procedures in conjunction with Residential Education staff and coordinate appropriate forms with other units; Serve as a member of the Department's safety committee to implement campus wide safety initiatives; Manage required certifications for Desk Assistants and Office Assistants through Moodle
• Quality Control (5%): Ensures every aspect of [programmatic/administrative /financial/facility/etc.] outputs including administrative tasks, implementation, and overall design exudes a high degree of quality. Embraces and executes the marginal gains approach and seeks to increase level of all services, events, programs, and experiences in department for continuous improvement every academic year.
• Other Duties as Assigned (5%): Coordinates special projects and travel arrangements; other duties as assigned by the Assistant Director for Student Staffing or Associate Director for Residential Operations. This includes but is not limited to: efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services Finals Testing, other special projects etc.

Benefits

• LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
• Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance.
• Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees