Student Portal Content Specialist

Southern New Hampshire University

1d • Remote

About The Position

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The Student Portal Content Specialist is responsible the content development of SNHU's student-facing portal. Specifically, this role plays a hands-on, critical, role in conceiving, writing, and publishing content and helps manage content planning and scheduling as well as measuring traffic and engagement. #LI-Remote

Requirements

• Three years of experience in marketing or communications.
• Bachelor's degree in communications, marketing or related field (such as journalism, creative writing, or graphic design).
• Demonstrate strong communication skills to provide a shared understanding across departments and teams.
• An understanding of the student life cycle, and a desire to grow as part of an integrated team.
• Experience in CMS, CRM, and student engagement platforms.
• Excellent time management and attention to detail.
• Proficient in managing and maintaining focus on key projects.
• Demonstrated flexibility in meeting deadlines and deliverables.
• Experience understanding and using data and analytics.

Responsibilities

• Provide a unified and organized view of learner portal content across departments and place a high focus on maintaining brand consistency and integration with message, tone, and voice.
• Manage an accessible content calendar with publish date schedules and target audiences.
• Develop and publish brand-appropriate, engaging, student-facing content representative of all interests and departments.
• Work in collaboration with internal stakeholders across all student-facing departments to identify content needs and audience segmentation.
• Ensure quality control and adherence to brand guidelines based on established governance plan, including accuracy in audience targeting and content delivery.
• Comply with robust CMS quality assurance and publishing process.
• Support ongoing portal maintenance including routine updates and adjustments based on learner engagement.
• Monitor student engagement and portal traffic metrics.
• Develop and share monthly engagement and traffic reports to inform strategy and content adjustments.
• Attendance, punctuality, and reliability are essential functions of this role.
• Other duties and responsibilities as assigned.

Benefits

• High-quality, low-deductible medical insurance
• Low to no-cost dental and vision plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement
• Free tuition program
• Parental leave
• Mental health and wellbeing resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees