Student Information Systems Trainer I

Newport News Public Schools • Newport News, VA

4h

About The Position

Position is responsible for developing, coordinating, and presenting technology-training programs to division personnel. Position consults with administrators and technical personnel regarding the need for training programs; establishes learning objectives; designs training sessions and materials; and evaluates the effectiveness of training. Position coordinates training with outside vendors as necessary; maintains records; and prepares related reports. This position is responsible for providing training, information and technical support to end users, and assisting with the efficient operation of the Student Information management system.

Requirements

• Must possess a Bachelor’s degree in computer science, training/human resources development, business administration, or a related field and some experience in a related technology training position; or any equivalent combination of education and experience that would provide the noted knowledge, skills, and abilities.
• Must possess knowledge of the principles, practices, and current issues involved with conducting technology-training initiatives.
• Must possess knowledge of adult learning theory and training design/development.
• Must possess knowledge of micro-computer databases, operating systems, business computer applications, and instructional applications.
• Must possess knowledge and skills in the use and operation of Windows 98/2000, Microsoft Office 97/2000/XP, and web-based training.
• Must possess some familiarity with network operating systems.
• Must possess the ability to determine technical training needs; develop training materials; plan/conduct training programs; and evaluate/coordinate the activities of outside vendors.
• Must possess excellent organizational, human relations, and communication skills.

Responsibilities

• Consults with administrators, staff, and technology services personnel to determine current and anticipated training needs related to the use of technology.
• Establishes learning objectives and goals for training sessions; and develops training outlines and timelines.
• Evaluates the scope of proposed training projects and recommends whether training should be provided in-house or by outside vendors; and assists with evaluating/selecting outside vendors as necessary.
• Designs and develops training sessions; and evaluates/approves proposed course curriculum, methods, and materials submitted by outside vendors.
• Determines the most appropriate delivery method, utilizing knowledge of specified training needs and applicability and effectiveness of such methods as individual coaching, large and small group instruction, lectures, interactive training, and transfer techniques.
• Develops and/or selects appropriate training materials such as handouts, technical training handbooks, demonstration models, multimedia visual aids, reference works, and hands-on exercises.
• Develops marketing/promotional materials to encourage participation in upcoming training initiatives and activities.
• Schedules training sessions; develops registration procedures; ensures that the training facility is setup; ensures that employees are notified; and coordinates other practical elements involved with planning employee training activities.
• Coordinates the delivery of training from both vendors and in-house personnel; and ensures that training is delivered as specified.
• Presents training sessions to various employee groups on a variety of instructional and administrative computer programs, systems, and related technologies.
• Develops exercises/tests to evaluate participants’ knowledge of the material presented; and certifies attainment of training benchmarks.
• Coaches and supports employees with developing their skills and improving job performance.
• Evaluates the effectiveness of training sessions; studies follow-up evaluations; and recommends/implements improvements.
• Provides help desk support for all users.
• Reviews and analyzes help desk calls to determine additional training needs, trends system performance issues, etc.
• Maintains records of technology training initiatives and prepares related reports.
• Maintains a knowledge of computer programs/systems and technology initiatives of the division.
• Models nondiscriminatory practices in all activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level