Student Financials Counselor - Office of Business Operations

University of Northern Iowa Alumni and Foundation • Lexington, MA

24d • $20

About The Position

Overview: This position establishes university billing policies and procedures. Responsibilities include researching and keeping abreast of higher education billing and collection best practices, presenting U-Bill information to students and parents in both large and small group settings, creating and distributing marketing materials for students and parents, coordinating the customer service needs for the Office of Business Operations (OBO), overseeing the overall collection efforts for the student U-Bill, and auditing U-Bill transactions to ensure accuracy.

Requirements

• Bachelor’s degree in communications or a business-related field plus at least one year of customer service experience required.

Nice To Haves

• Accounts receivable experience preferred.
• Student experience will be considered.

Responsibilities

• Oversees the University Bill including posting/auditing transactions, monitoring past due accounts, and coordinating collection efforts.
• Facilitates small and large group training (orientation) for the University Bill.
• Coordinates customer services needs for the Office of Business Operations
• Ensures compliance with federal, state, and university regulations related to collection of student debt.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees