Student Financial Services Coordinator

University of Redlands•Redlands, CA

16d•$17 - $20

About The Position

The Student Financial Services Coordinator provides support to a cohort of students regarding billing and student financial aid eligibility. The position will provide additional support to military and veteran students. Reporting to the Assistant Director, this position requires discretion and the ability to discuss financial records with the student and contributors in compliance with Federal, State, Veteran Affairs, and Institutional policies.

Requirements

High school diploma supplemented with one (1) year of additional course work in a related field.
Three (3) years of related experience in a similar position.
Knowledge and understanding of current principles, practices, and trends in higher education.
Excellent organizational skills, and detail orientated with high accuracy.
Knowledge of applicable, federal, and state laws and regulations.
Ability to apply legal and policy standards.
Excellent oral, and written communication skills.
Effective listening and interpersonal skills.
Proficiency with numbers.
Strong customer service skills.
Ability to prioritize tasks, meet deadlines and work independently and with minimal supervision in a fast-paced environment with changing priorities.
Attention to detail.
Demonstrate a high degree of motivation, tact, and diplomacy.
Ability to work cooperatively with co-workers, supervisors, and with on and off campus contacts.
Aptitude to learn new and evolving technology.
Ability to recommend appropriate courses of action within established guidelines.
Ability to foster strong, positive relationships and align both internal and external resources to achieve university objectives.
Strong organizational skills in handling, directing, and prioritizing multiple and complex assignments/projects and maintaining records.
Ability to be creative and flexible.
Ability to work independently with little direction.
Ability to interact effectively and cooperatively with co-workers, supervision, students, and outside service representatives.
Computer literacy and proficiency on Microsoft Office Suite including Outlook, Word, and Excel.
Commitment to students and possess well-developed motivational skills.
Ability to maintain confidentiality and act with professionalism, sensitivity, and neutrality.
Ability to use appropriate judgment when making decisions and recommendations.
Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.

Responsibilities

Delivers accurate and courteous service to current and prospective students in person, on the phone, and via email regarding financial aid and student account information; provides phone coverage for all calls received on personal extension and the general SFS phone line.
Provides counseling on special circumstance appeals and coordinates collection of appropriate supporting documentation for assigned cohort.
Certifies Parent PLUS, Grad PLUS, and alternative loans for assigned cohort of students.
Processes all outside scholarships for assigned cohort, including tracking of anticipated scholarships and coordination of scholarship payments with accounts receivable.
Applies and reconciles manual account adjustments for assigned cohort.
Packages Federal and State financial aid for assigned cohort
Reviews WC course status changes for potential R2T4s and aid recalculation.
Reviews verification and missing information documents for assigned cohort of students for accuracy, conflicting information, and works with students and parents to resolve conflicting information, adjusting data elements in Ellucian Colleague or CPS in compliance with Federal regulations as needed.
Performs verification process on selected students for assigned cohort, including analysis and data-entry of required data elements into Ellucian Colleague or CPS in compliance with Federal regulations.
Manages the collection process of past due accounts and delinquent balances through direct contact with students by letter, phone, and email; coordinates the submission of delinquent student accounts to external collection partners (attorney or collection agency).
Works with internal and external partners to invoice and reconcile payments for all third-party billing for assigned cohort.
Applies and maintains military tuition discounts for billing purposes.
Reviews WC course status changes for potential R2T4s and aid recalculation.
Serves as the team lead for R2T4s providing support and guidance to team members in these areas as needed; acts as the spokesperson on behalf of SFS Coordinator team for policy and procedure updates and changes in these areas; oversees the processing of other SFS Coordinator compliance of this regulatory requirement.
Serves as a School Certifying Official; verifying data reported to the VA is accurate, reviewing student eligibility, and processing of debt letters for VA overpayment.
Works with cashiers’ office on the posting and reconciling of VA payments, military TA payments, and Vocational Rehab payments.
Assist military and veteran students, counseling regarding the cost of education, Veteran or Military benefits, discounts, and University scholarships.
Oversees duties of VA Work Study students.
Performs other duties and special projects as assigned or directed.