Student Financial Aid Specialist HV-NTPI-8396

Hudson Valley Community College•City of Troy, NY

17h•$42,000 - $48,000•Onsite

About The Position

Founded in 1953, Hudson Valley Community College (HVCC) is a multi-campus College located in scenic Upstate NY, with locations in Troy and Malta. HVCC offers over 80 degree and certificate programs across three schools: Business and Liberal Arts; Health Sciences; and Science, Technology, Engineering and Math (STEM). As one of 30 community colleges in the State University of New York (SUNY) system, it serves nearly 9,000 students each year and is recognized for its leadership in career and transfer preparation, workforce training initiatives, distance learning, and service to a diverse student population. With over 80,000 alumni and nearly 1,000 employees, HVCC is a catalyst for educational opportunity and economic development in the Capital Region of New York State. The college seeks experienced, dynamic, capable, creative, and caring individuals to join its team. The Student Financial Aid Specialist will provide individual counseling to students and parents on financial services, assist with various aid programs, manage front desk operations, serve as a liaison with key departments, conduct presentations, help with applications and payments, process Certificate of Residence applications, support policy improvement, administer grants and loan programs, provide troubleshooting assistance, and help reconcile financial aid accounts.

Requirements

Associate’s degree from an accredited college or university with three (3) years of customer service experience.
Excellent oral and written communication skills.
Strong customer service skills.
Strong attention to detail.
Ability to multi-task and manage priorities.
Strong computer skills.
Competent with Microsoft applications.

Nice To Haves

Bachelor’s degree from an accredited college or university.
Experience in a higher education environment.
Experience with the Ellucian Banner system.

Responsibilities

Provides individual counseling to students and parents on all aspects of student financial services, including financial aid, billing, payments, and account resolution.
Assists with county, state, federal, and institutional aid by reviewing applications, determining eligibility, maintaining records, and ensuring regulatory compliance.
Executes daily operations of the front desk, phone lines, and computer lab.
Serves as the primary liaison between Student Financial Aid and key departments such as Athletics, EOP, ASAP, and Veterans Resource and Outreach Center. Provides regular updates on student financial status and ensures accurate communication between offices.
Conducs financial aid presentations and workshops for students, parents, and community groups on and off campus, including evenings and weekends as needed.
Assists students with completing financial aid applications and making payments. Identifies missing documentation and clearly communicates next steps for securing aid and confirming registration.
Reviews and processes Certificate of Residence applications to ensure tuition compliance.
Works with Assistant and Associate Directors to review and improve policies, procedures, and workflows. Provides feedback on the student financial services experience and helps enhance delivery service.
Supports the administration of federal and state grants and loan programs. Assists with the processing and awarding of internal and external scholarships.
Provides in-person, phone, and lab assistance to students regarding financial aid applications, student accounts, and troubleshooting. Acts as a point of escalation for conflict resolution when higher-level intervention is required.
Assists in reconciling financial aid accounts and funds. Participates in the review of data integrity reports to ensure accuracy and compliance.
Performs other related duties as assigned.