Student Experience Manager-Summer

Education First • Thornwood, NY

52d • Onsite

About The Position

The Student Experience Manager is responsible for ensuring a quality experience for our international students. Your day may include celebrating student birthdays, completing administrative tasks, answering students' questions, or helping to decorate for campus events! You will manage and hold weekly student evaluations and address student concerns via our EF production system. You will also maintain a record of check-ins and check-outs of students as they visit family outside of campus.

Requirements

• Experience in a customer-facing environment, ideally with young people.
• Approachable and friendly with excellent interpersonal skills.
• Capable of using your own initiative.
• Have authorization to work in the country of employment.
• Complete fluency in English.
• Solid organizational and communication skills
• Applicants must be age 21 or older

Responsibilities

• Welcome students to the EF school and ensuring a high level of customer service and student satisfaction.
• Answer student queries and helping with student welfare issues
• Manage student and sales office cases, addressing student and parent concerns
• Facilitate weekly student evaluations
• Manage relevant records for students, such as insurance or medical records
• Approve and record temporary student check-outs
• Administration support using the EF systems.
• Respond to any problems and emergency situations should they arise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees