Student Entry Level
About The Position
WE ARE ACCEPTING BOTH UNM WORKSTUDY AND NON-WORKSTUDY STUDENT APPLICATIONS FOR THIS POSITION Student Technicians leverage their knowledge and training within network operations to provide client support for issues with layers 1 through 3 of the OSI model. Opportunities include: Introduction to Networks, understanding of system interconnect via Data Link, Network Operations, Security and Policy, Configuration and management, and IP schema. Duties and responsibilities include: Student Technicians are responsible for daily operations of the Data Network. This includes acknowledging tickets and handling network triage for Layers 1 and 2. Data networks supports client demand 24/7, and technicians are expected to assist in maintaining that support during their scheduled hours. In addition to daily operations, technical specialists are also expected to support the staff during critical service restoration operations by providing on-site verification and coordinating with staff to restore service during their scheduled hours. Technicians also provide support by maintaining diagrams, documents, and records. This will include modifying and/or correcting diagrams and documents as needed within the central repository, as well as appending or creating listings on the CMDB and IBN within ServiceNow. Daily and weekly duties include: vehicle maintenance/inspection and cleaning, storeroom organization and inventory management, Surplus collation and submission, team meetings/trainings, and spare device management. Technicians are expected to handle all Port Activation Request (PARs) within the guided timeline, IP address management requests, including White/Blacklists, and all general campus LAN/WLAN connectivity issues up to Layer 3. All Student Technical Specialists are to complete the university mandatory yearly training, as well as the driver training.
Requirements
- Student Technicians must be degree seeking UNM students enrolled within a college program of their choice.
- All team members must have a state or government issued ID, as well as, a state or government issued driver’s license (for vehicle operation).
- The position does require a High School diploma, GED, or equivalent certification.
- All team members must be knowledgeable of the use of standard processing and emulation software (Microsoft Office, Visio/Lucid Chart, Putty/TeraTerm/Termius).
Nice To Haves
- Introductory understanding of IT systems and networks, methods of network connection, as well as computer components and modules.
- IT certifications such as A+, CCITN/CCENT, and/or Network +, where applicable.
- At least 1 year of work experience; to include volunteer, customer service, industry, and/or relevant IT field.
Responsibilities
- Acknowledging tickets and handling network triage for Layers 1 and 2
- Assist in maintaining support during their scheduled hours
- Providing on-site verification and coordinating with staff to restore service during their scheduled hours
- Maintaining diagrams, documents, and records
- Modifying and/or correcting diagrams and documents as needed within the central repository
- Appending or creating listings on the CMDB and IBN within ServiceNow
- Vehicle maintenance/inspection and cleaning
- Storeroom organization and inventory management
- Surplus collation and submission
- Spare device management
- Handle all Port Activation Request (PARs) within the guided timeline
- IP address management requests, including White/Blacklists
- All general campus LAN/WLAN connectivity issues up to Layer 3
- Complete the university mandatory yearly training, as well as the driver training
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
