Student Intermediate Level

University of New Mexico•Albuquerque, NM

1d•$18•Onsite

About The Position

WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM ALL STUDENTS REGARDLESS OF WORK STUDY AWARD Academic Technologies is seeking a highly skilled, detail-oriented student to serve as a Student Intermediate Level technician on the computer pod support team. This position focuses on advanced technical support, system maintenance, and deployment within computer classroom pods and SITES-managed environments. This role is designed for experienced student technicians who can work independently on complex technical issues while also supporting the technical development of other student staff. The Student Advanced Level reports directly to the SITES Supervisor and works closely with Supervisors and Leads to support infrastructure, troubleshoot escalated issues, and assist with technical implementations. Successful candidates will demonstrate strong technical problem-solving ability, attention to detail, and the ability to execute tasks with minimal supervision. This position is responsible for handling advanced technical tasks, supporting system-level troubleshooting, and assisting in the deployment and maintenance of lab and classroom technologies. This role also contributes to improving team-wide technical consistency by assisting with training, support and knowledge sharing. Duties and responsibilities include: Provide advanced troubleshooting and resolution for hardware, software, and classroom technology issues Handle escalated tickets and complex technical problems beyond standard SCON support Assist with imaging, deployment, and configuration of computers and lab systems Perform routine system maintenance, updates, and testing to ensure optimal performance Support implementation of new technologies, software rollouts, and classroom upgrades Monitor system performance and identify recurring issues or areas for improvement Document technical procedures, troubleshooting steps, and system configurations Assist in maintaining inventory and tracking of equipment and technical assets Work closely with Supervisors to support operational needs and technical initiatives Ensure all work is completed in alignment with department standards and best practices Technical & Training Support Responsibilities Assist in developing and refining technical documentation, setup guides, and troubleshooting workflows Provide guidance and informal training to SCON staff on technical procedures and best practices Support onboarding of new student technicians by demonstrating tools, systems, and workflows Help identify common knowledge gaps and contribute to improving training materials Collaborate with supervisors and leads to ensure consistency in technical processes and standards Submit key and code requests as necessary to support lab access and operations.

Requirements

Enrolled in a degree seeking program at UNM, enrolled at least half-time (6 hours) at UNM for fall and spring semesters (audit hours do not count).
Minimum of one year experience as a student technician (SCON) in Academic Technologies or equivalent technical role
Strong understanding of computer hardware, operating systems, and common software applications
Demonstrated ability to troubleshoot technical issues independently

Nice To Haves

Experience with system imaging, deployment tools, or lab management environments
Familiarity with Windows/Mac OS configuration and troubleshooting
Experience working with ticketing systems (e.g., Help Desk systems)
Basic networking knowledge (IP, connectivity troubleshooting, etc.)
Experience documenting technical processes or creating guides
Experience mentoring or supporting peers in a technical environment
Strong organizational and analytical skills

Responsibilities

Provide advanced troubleshooting and resolution for hardware, software, and classroom technology issues
Handle escalated tickets and complex technical problems beyond standard SCON support
Assist with imaging, deployment, and configuration of computers and lab systems
Perform routine system maintenance, updates, and testing to ensure optimal performance
Support implementation of new technologies, software rollouts, and classroom upgrades
Monitor system performance and identify recurring issues or areas for improvement
Document technical procedures, troubleshooting steps, and system configurations
Assist in maintaining inventory and tracking of equipment and technical assets
Work closely with Supervisors to support operational needs and technical initiatives
Ensure all work is completed in alignment with department standards and best practices
Assist in developing and refining technical documentation, setup guides, and troubleshooting workflows
Provide guidance and informal training to SCON staff on technical procedures and best practices
Support onboarding of new student technicians by demonstrating tools, systems, and workflows
Help identify common knowledge gaps and contribute to improving training materials
Collaborate with supervisors and leads to ensure consistency in technical processes and standards
Submit key and code requests as necessary to support lab access and operations.