Student Engagement Specialist

San Bernardino Community College District•Yucaipa, CA

58d

About The Position

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job; however, any additional duties will be reasonably related to this class. SUMMARY DESCRIPTION Oversees the daily functions of a student center and assists with various student activities and services. SUPERVISION RECEIVED AND EXERCISED Receives general direction from appropriate supervisor; checks with supervisor regarding non-routine assignments. May provide technical and functional direction to assigned student workers. The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Requirements

Analyzing and Interpreting Data
Apply sorting, coding and categorizing rules
Analyze data
Read reports
Draw meaning and conclusions from quantitative and/or qualitative data
Customer Focus
Attending to the needs and expectations of customer
Seeks information about the immediate and longer term needs of the customer
Anticipates what the customer may want or expect in a product or service
Works across organizational boundaries to meet customer needs
Reading Comprehension
Understanding and using written information
Knows the meaning of printed words; comprehend the literal meaning of text
Make interpretations, applications, deductions, inferences, extrapolations from written information
Professional and Technical Expertise
Applying technical subject matter to the job
Knows the rudimentary concepts of performing the essential technical operations
Critical Thinking
Analytically and logically evaluates information to resolve problems
Follow guide, SOP or other step by step procedures for locating the source of a problem and fixing it
May detect ambiguous, incomplete, or conflicting information or instructions
Attention to Detail
Focusing on the details of work content
Shows care and thoroughness in adhering to process and procedures that assure quality
Applies knowledge and skill in recognizing and evaluating details of work
Applies skilled final touches on products
Using Technology
Working with electronic hardware and software applications
Using basic features and functions of software and hardware
Experiments and finds novel uses for standard features and functions
Adds, improves, modifies, or develops features and functionality
Team Work/Involving Others
Collaborating with others to achieve shared goals
Engages others for suggestions and ideas
Writing
Communicating effectively in writing
Using correct writing mechanics including spelling, vocabulary, grammar, syntax, punctuation, capitalization, sentence structure
Logically orders and structures ideas and progression of thought
Adaptability
Responding positively to change and modifying behavior as the situation requires
Accept and adjust to changes and the unfamiliar
Innovation
Imagining and devising new and better ways of doing things
Fix what is broken; find solutions and fixes with resources at hand
Finds new approaches to performing familiar tasks
Create and invent new ideas; envision the unexpected, unexplored, untried
Listening
Comprehend and verbal instructions and orally presented information
Recalls or retrieves key points in a conversation
Listen actively by rephrasing others' input cogently and accurately
Legal and Regulatory Navigation
Understanding, interpreting, and ensuring compliance with laws and regulations
Locates, understands, or provides factual regulator information
Works within the bounds and limits of what is permissible
Professional Integrity and Ethics
Follows a clear-cut set of rules
Understands practical necessity of rules and ethical guidelines
Shows consistency in behavior and judgement over a long term and varied situations
Valuing Diversity
Shows acceptance of individual differences
Welcomes input and inclusion of others who may be different from oneself
Shows understanding and empathy for the challenges of groups seeking inclusion or dealing with perceived discrimination
A Bachelor's degree from an accredited college or university with major course in business administration, communication, or a related field.
Two (2) years of increasingly responsible student services related experience.

Nice To Haves

Proven ability to plan, coordinate, and complete multiple projects with overlapping deadlines, ensuring timely delivery while working with internal teams and external vendors in a high-volume environment.
Demonstrated ability to analyze and resolve unexpected issues quickly, maintaining a professional and calm demeanor while effectively adapting to changing priorities.
Demonstrated experience designing and implementing at least one student-centered program, event, or initiative that introduced innovative or creative learning experiences.
Can keep track of multiple details and ensure every element helps events run smoothly by meeting deadlines and maintaining accuracy throughout all event phases.
Demonstrated experience building and maintaining positive relationships with students, faculty, staff, administrators, and community members through regular communication and collaboration.

Responsibilities

Oversees the day-to-day functions of the various student life services, programs, and activities assists in staffing the center with student workers; ensures a safe and welcoming environment; coordinates work requests and maintenance needs.
Plans and hosts activities and presentations to student groups, new student orientations, and classrooms to promote Student Life.
Provides input and assists in the creation, coordination, and assessment of the campus student engagement program; updates resources and opportunities for students to complete their involvement transcript.
Coordinates with student organizations and advisors to officially register as an organization; updates and maintains rosters with current information with regards to student leaders, members, and club purpose and activities; updates club handbooks.
Plans, facilitates, and hosts virtual and in-person activities; oversees campus student activities including room set-up clean-up, and logistical needs.
Oversees various aspects of the Inter-Club Council (ICC), Associated Student Government (ASG), and individual clubs; attends various club meetings and assists in the ASG election process; assists club and student leaders in activity and event planning, marketing implementation, and logistical skill development.
Ensures club budgets and spending plans are aligned with District policy; adjusts budgets as needed.
May oversee the issuance of student identification cards; monitors, inventories, and maintains equipment and supplies related to identification card system.
Assists with campus and community events, club activities, and service projects as well as in planning campus-wide trainings, retreats, and events for faculty, staff, and students.
Schedules the use of a student center assists in developing and publishing student activity calendars.
Provides input and assistance in the development and maintenance of College student activities and student center information published on the College's web page; posts all student organization activities on-line; maintains the Student Life social media account.
Assists in evaluating programs and activities provided by the Office of Student Life; provides input in developing strategic initiatives to enhance programming efforts.
Coordinates with the Office of Institutional Research to generate statistical data and reports related to student life programs and activities.
Attends meetings, events, and activities as needed; represents the department on shared governance committees and at a variety of college-wide events.
Performs other duties related to the primary job duties.