Student Employment - Pirate Techs - Service Desk Technical Supports
About The Position
ECU Department of ITCS Client Engagement and Support is currently seeking several Pirate Tech Service Desk Technical Support Technicians to assist faculty, staff, students, retirees, alumni, and other ECU clients both over the phone and email. The support technicians will assist clients with technology related issues such as Setting up email on computers and smart phones Connecting devices to Wi-Fi Installing ECU software Troubleshooting computer related issues. They will also assist with checking a client's account and providing information to clients on how to reset their passphrase. The selected candidates need to be responsible, committed to work, have good communication skills, have good note taking skills, have a willingness to learn, and the ability to provide good customer service.
Requirements
- Responsible
- Committed to work
- Good communication skills
- Good note taking skills
- Willingness to learn
- Ability to provide good customer service
Responsibilities
- Assist clients with technology related issues over the phone and email
- Setting up email on computers and smart phones
- Connecting devices to Wi-Fi
- Installing ECU software
- Troubleshooting computer related issues
- Assist with checking a client's account
- Providing information to clients on how to reset their passphrase
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What This Job Offers
Job Type
Part-time
Industry
Educational Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
