Student Associate, UTHS Ed Services

University of Texas at Austin

5d • $15 • Onsite

About The Position

To serve as a professional point of contact for the UT High School EdServices department, ensuring students, parents, and partners receive high-quality support and efficient resolution of inquiries.

Requirements

• Demonstrated ability to communicate clearly and professionally in both written and verbal formats.
• Intermediate skills in navigating online software and utilizing spreadsheets for data organization.
• Ability to work independently with high attention to detail and a commitment to learning new tasks quickly.
• Strong interpersonal skills with the ability to work effectively in a team-oriented environment.
• Relevant education and experience may be substituted as appropriate.

Responsibilities

• Manage high-volume inbound communication by answering phone systems, responding to voicemails, and drafting professional email correspondence for diverse stakeholders.
• Provide front-line technical support, including troubleshooting account access and performing password resets within university systems.
• Execute administrative tasks and maintain accurate records utilizing Microsoft Outlook, Canvas LMS, and Skyward SIS to support departmental workflows.
• Work cooperatively with the EdServices team to support daily operations and contribute to departmental goals.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed