Student Account Services Associate - 528776

The University of Alabama • Tuscaloosa, AL

1d • $19 - $24

About The Position

The Student Account Services Associate provides financial counseling to students and parents. Serves as the primary liaison to campus and one of the primary contact points for the provision of consumer information. Represents Student Account Services at orientation and information events by speaking, answering specific questions one-on-one with prospective students and parents, and training orientation personnel. Provides exceptional customer service to students, parents, faculty, and staff of the University. Processes payments, analyzes data reports, and acts on their analysis. Represents Student Account Services at important events such as orientation. Makes presentations across campus to promote initiatives of the department and to share information.

Requirements

• Bachelor's degree or higher.
• Outstanding customer service, analytical thinking, interpersonal, and active listening skills.
• Exceptional detail orientation skills.
• Ability to interpret and respond appropriately to people in various situations.
• Ability to establish and maintain effective and productive working relationships.
• Ability to function effectively both within a team and independently.
• Ability to work efficiently in a fast-paced environment.
• Ability to understand and analyze information and make correct decisions based on analysis.
• Ability to communicate clearly and concisely with tact and diplomacy in all verbal and written communication.
• Thorough knowledge of business writing, punctuation, and spelling.
• Broad working knowledge of functions and processes within other student service departments (Financial Aid, Registrar, etc.).
• Proficient in Microsoft Office suite.

Nice To Haves

• Experience in finance and/or customer service in a large university setting.

Responsibilities

• Provides financial counseling to students and parents.
• Serves as the primary liaison to campus.
• Represents Student Account Services at orientation and information events.
• Provides exceptional customer service to students, parents, faculty, and staff.
• Processes payments.
• Analyzes data reports and acts on their analysis.
• Makes presentations across campus to promote initiatives of the department and to share information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level