Student Assistant I-II, Customer & Energy Resources (Alameda)

Northern CA Power Agency • Alameda, CA

3d • Onsite

About The Position

This internship will provide students with practical, first-hand experience in the operations of a publicly owned utility while supporting the organization’s mission to deliver safe, reliable, and affordable electric service to the community. Job Description: This internship is designed for students interested in careers in the energy sector, public utilities, sustainability, customer advocacy, engineering support, or public administration. The Alameda Municipal Power intern will learn to perform utility-specific processes and assist in public outreach initiatives. Assignments will be delegated and prioritized by the Customer Programs Supervisor. Students will gain an exposure to electric utility operations, hands-on experience supporting customer incentive programs, development of analytical and administrative skills, and the opportunity to collaborate with professionals across departments in a municipal utility environment.

Requirements

• Academic status at an accredited college or university taking courses as a full-time student leading to a Bachelor’s degree in Mathematics, Engineering, Public or Business Administration, Economics, Environmental Science, Communications or a field related to the work which is performed.
• Knowledge of standard office equipment and computer applications, including word processing, spreadsheets, email, presentation creation, and database systems.
• Self-directed and organized; able to manage multiple tasks, meet deadlines, and ask good questions when requirements are unclear.
• Communicate in clear, concise, and professional ways, both orally and in writing.
• Collect, compile, analyze, interpret, and assist with presentations.
• Work independently and take ownership of assigned tasks.
• Flexible and willing to accept a variety of new and interdisciplinary projects.
• Work outdoors as needed, in varying weather conditions.

Responsibilities

• Provide administrative and operational support, including document preparation, record-keeping, reporting, and office coordination.
• Provide customer service and public-facing support, including responding to customer inquiries, resolving issues, coordinating and attending events, and application processing for AMP’s customer programs (e.g., rebate programs, rate programs, financial assistance programs, and community support programs).
• Serve as a Customer & Energy Resources (CER) point of contact by collaborating with internal departments and external stakeholders, making presentations, and scheduling meetings.

What This Job Offers

• Career Level: Intern
• Number of Employees: 11-50 employees