Student Assignment Services (SAS) Enrollment Specialist

Springfield Public Schools•Springfield, MA

7d•$48,154•Onsite

About The Position

The Specialist is responsible for facilitating the registration of new and returning students to Springfield Public Schools and disseminating information on the policies, procedures and practices of the Springfield Public Schools to stakeholders.

Requirements

Relevant associates degree required, or educational requirement may be substituted for at least 3 years of experience in relevant field
Responsible for specializing in a particular function or operational effort
Knowledge of Springfield Public School district processes, policies and procedures
Knowledge of different areas of grade levels (grades, credits, and discipline)
Knowledge of students needs including Individual Education Plans and 504s
Ability to handle common inquiries or complaints
Ability to respond to questions from students, faculty, staff, and visitors
Ability to establish and maintain constructive and cooperative interpersonal relationships with staff, peers, supervisors, or managers in the work unit, as well as with staff of outside entities and other individuals, as applicable to the essential duties and responsibilities
Ability to provide positive and effective customer service
Ability to adapt to and accommodate new methods and procedures
Ability to work independently or as a member of a team
Utilize listening skills, work under pressure, address conflict and solve problems
Ability to read, analyze and interpret standard, policies, procedures and regulations
Ability to effectively present information using attention to detail and accuracy
Ability to exercise good judgment, set priorities and meet deadlines
Ability to operate standard office equipment, such as a computer keyboard, monitor, copies, scanners, and telephone
Ability to interact with and support members of diverse populations

Nice To Haves

Bilingual ability (written and oral) a plus
Willing to work a schedule which coincides with the operational needs of the Student Assignment Services Center

Responsibilities

Process the registration of students entering the Springfield Public Schools (SPS) following the appropriate federal, state and district regulations and guidelines
Ensure the appropriate collection of required documentation for registration following the appropriate federal, state and district regulations and guidelines
Inform and assist enrollees with documentation required for student registrations
Assign students to appropriate schools in accordance with SPS policies
Request student records from previous schools/ districts for incoming SPS students
Update database when custody changes and/or court records deem necessary
Answer and return phone calls and read and respond to emails in a timely and professional manner
Welcome families to the SAS Center by guiding and supporting them with their needs
Facilitate issuance of youth work permits
Prepare various communications for dissemination to applicable SPS stakeholders
Work with various computer applications including Word, PowerSchool and Outlook
Responsible for maintaining a welcoming and efficient work environment by ensuring proper organization of time and space
Work in collaboration with SAS teammates and other SAS Center departments to support daily operations of the center
Provide resources and data to assigned zone schools
Provide stakeholders with oral/written translation(s) as needed or required
Work to maintain and improve the overall internal and external image of the district, SAS Center and schools
Perform other duties as designated by SAS Center Senior Administrator and Manager