Student Work-Study: Enrollment Services
About The Position
Federal Work-Study positions are part-time positions hired each semester and are for current Ivy Tech students. The Enrollment Services Work-Study is critical in supporting the Enrollment Services team and enhancing the overall student experience. This position is ideal for students who wish to develop strong administrative, communication, and customer service skills while contributing to the success of their peers. The Enrollment Services Work-Study will provide clerical and administrative support, assist with scheduling and organizing events, give tours of the campus, and help students navigate enrollment processes.
Requirements
- No prior experience is required, though customer service or office support experience is a plus.
- Strong organizational skills and attention to detail.
- Excellent interpersonal and communication skills, with a positive and approachable attitude.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to maintain confidentiality and handle sensitive student information.
- Friendly, professional, and customer service oriented.
- Reliable and punctual with strong time management skills.
- Willingness to learn about advising processes
- Ability to work independently and as part of a team in a dynamic, fast-paced environment.
- Must have a high school diploma or GED.
- Student must have completed current FAFSA on file demonstrating financial need.
- Currently enrolled in a minimum of 6 credit hours of eligible courses.
- Maintain an aid-eligible Satisfactory Academic Progress (SAP) status.
- Student cannot have any incomplete financial aid requirements.
Responsibilities
- Greet students and visitors in a friendly and professional manner, providing excellent customer service.
- Giving tours to prospective students and sending personal notes to prospective students after tours.
- Direct students to appropriate resources or departments for additional academic or student support services.
- Maintain tidy and organized office spaces, ensuring all enrollment and admission materials are up to date and accessible.
- Prepare and distribute newsletters, flyers, or event announcements about enrollment events and services.
- Assist in Mailing letters to prospective students, organizing and responding to returned mailings.
- Making campus visit packets.
- Help with the coordination of special projects, such as orientation sessions, advising fairs, or workshops on enrollment, academic planning, and transfer processes.
- Provide support for enrollment & admissions office outreach efforts, including creating promotional materials and managing event logistics.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
