Student Application Specialist

Graduation Solutions • Gilbert, AZ

19d • Hybrid

About The Position

The Student Application Specialist assists prospective students throughout the application and onboarding process. This role requires strong communication, accurate documentation, and the ability to manage a high daily call volume . The position operates under a hybrid schedule, requiring 2–3 in-office days each week , with mandatory in-person onboarding and training.

Requirements

• High school diploma or equivalent; some college preferred
• Proficiency with CRM systems, call-handling tools, and computer applications
• Strong written and verbal communication skills
• Ability to work effectively in a fast-paced, detail-oriented environment
• Reliable internet connection for hybrid work
• Availability for required in-person training and weekly office attendance

Nice To Haves

• Customer service or call center experience
• Bilingual in English and Spanish preferred, but not required
• Strong problem-solving and student-centered mindset

Responsibilities

• Provide guidance and support to prospective students completing applications
• Conduct a high volume of inbound and outbound calls daily
• Send follow-up texts and emails following each student interaction
• Maintain accurate student data within CRM and enrollment systems
• Use standardized scripts and communication procedures
• Collaborate with Enrollment and Applications teams to streamline workflows
• Attend all required meetings, trainings, and development sessions
• Comply with FERPA regulations and organizational policies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED