Application Specialist

HICKORY POINT BANK & TRUST•Decatur, IL

4d•$50,000 - $60,000•Onsite

About The Position

Your next move starts here. If you are looking to launch or advance your career in the financial industry, don't miss this opportunity. At Hickory Point Bank & Trust, you'll work alongside innovative, creative individuals who are empowered to do what’s right for our clients. Join a team that values your potential, supports your development, and invests in your success. Basic Functions: Provide knowledgeable support for Bank colleagues Configure, monitor, and review application security access. Monitor, troubleshoot, and coordinate escalations for applications Update and review system changes in accordance with policies and procedures. Author and maintain documentation for applications and services Assist in preparing reports for audits and examinations Support PC installations, upgrades, and troubleshooting tasks Assist with user account maintenance, including password resets and access reviews Participate in routine cybersecurity efforts, including malware scans and virus mitigations

Requirements

Technical Knowledge
Proficiency in Microsoft Office products
Familiar with HTML, XML, and JavaScript
Knowledge of techniques used in troubleshooting hardware and software application issues
Ability to identify and resolve application performance issues
Strong troubleshooting and problem-solving skills
Ability to multi-task and adapt to changing priorities in a fast-paced environment
Able to work independently or collaboratively to meet deadlines
Excellent oral and written communication skills
Strong interpersonal, organizational, and presentation abilities
Effective coordination with team members, colleagues, and vendors
Able to establish and maintain professional working relationships
Dependable and accountable
Must be able to protect confidential information and sensitive projects
Prompt in responding to support-related emails, phone calls, and other communications
Bachelor’s degree in information systems or related field, or 5+ years of hands-on experience in IT
Extensive knowledge of common business productivity software applications

Nice To Haves

Experience in installing, configuring, and troubleshooting applications used by financial institutions preferred
Understanding of banking concepts and procedures preferred
Experience with banking Core systems preferred
On-the-job training provided for business-specific applications

Responsibilities

Provide and document technical support for all Bank employees
Configure users with appropriate access to applications and modules
Assist with troubleshooting PC hardware and software
Create and maintain internal knowledgebase documentation for IT processes and procedures
Generate reports and walkthroughs to needs throughout the Bank
Support system patching and upgrades
Coordinate with vendors for advanced support on application specific issues
Assist with the configuration, installation, and maintenance of desktop infrastructure, including hardware, software, and peripherals
Deliver hardware and software training to bank employees
Ensure all duties are performed in compliance with applicable laws, regulations, and bank policies
Other duties as assigned