Application Specialist

Koch Enterprises Family of Companies • Nashville, TN

7d

About The Position

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers. Title: Applications Specialist Reports To: Applications Specialist - Manager Class: Full-Time Type: Salaried, Exempt Description of Duties: The Application Specialist will provide the highest level of training for our customers and staff on systems provided and installed by South Western Communications. Duties include, but are not limited to: Train customers (end users and administrators) on using all SWC systems (education and healthcare) installed at the customer’s location. Coordinate training with customers. (Includes on-site, virtual, and digital experiences) Test system functionality against documented requirements before training. Work closely with sales to assess customer needs and expectations for training and implementation support for systems purchased. Work closely with project managers, assigned analysts, and technicians to ensure correct system operation through thorough testing. Take ownership of customer issues and follow problems through to resolution, referring technical staff when necessary. Ensure the customer understands how to obtain service and support post-implementation. Present a positive attitude and self-assured image to the community on behalf of SWC. All other duties assigned Travel obligations include, but are not limited to: Frequent day travel to customer sites. Occasional overnight travel to Kansas, Missouri, Indiana, Illinois, Kentucky, Tennessee, and Georgia locations. Administrative responsibilities include, but are not limited to: Adhere to Application Specialist role standards and processes. Documentation of types of training required and completed training sessions. Documentation of support provided to customers. Maintain records of projected and actual training hours to evaluate continuous improvement in the training process. Education/Experience: BS or AS degree in Business Administration / Education / Nursing

Requirements

• BS or AS degree in Business Administration / Education / Nursing
• Detail-oriented with creative aptitude and passion for training and customer service.
• Strong client-facing and communication skills.
• Advanced troubleshooting, multi-tasking skills, and time management skills.
• Ability to effectively present and disseminate technical information to diverse groups.
• Ability to learn in both an organized classroom environment and individually.
• Ability to continuously learn new technologies and have a technical curiosity.
• Comprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions.
• Employees must stand, walk, climb, sit, and use their hands and fingers.
• Some lifting of objects up to fifty pounds is required.
• Reaching, grasping, and carrying activities are also required.

Nice To Haves

• Prior “Process Improvement Training” (e.g. Lean-Sigma)
• Clinical IS Experience
• Clinical Informatics
• Nursing
• Education
• Training

Responsibilities

• Train customers (end users and administrators) on using all SWC systems (education and healthcare) installed at the customer’s location.
• Coordinate training with customers. (Includes on-site, virtual, and digital experiences)
• Test system functionality against documented requirements before training.
• Work closely with sales to assess customer needs and expectations for training and implementation support for systems purchased.
• Work closely with project managers, assigned analysts, and technicians to ensure correct system operation through thorough testing.
• Take ownership of customer issues and follow problems through to resolution, referring technical staff when necessary.
• Ensure the customer understands how to obtain service and support post-implementation.
• Present a positive attitude and self-assured image to the community on behalf of SWC.
• All other duties assigned
• Adhere to Application Specialist role standards and processes.
• Documentation of types of training required and completed training sessions.
• Documentation of support provided to customers.
• Maintain records of projected and actual training hours to evaluate continuous improvement in the training process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees