Student and Administrative Support Specialist, Embry-Riddle Language Institute

Embry-Riddle Aeronautical University • Daytona Beach, FL

12d • $19

About The Position

The Embry-Riddle Language Institute (ERLI) is seeking a Student and Administrative Support Specialist to support daily office operations and provide student services. This position works closely with the ERLI Director, faculty, and international students and plays an important role in maintaining efficient program operations. This position serves as the main point of contact for ERLI students on non-academic matters and provides administrative support for the department. The role requires strong written and verbal communication skills to interact with a wide range of stakeholders, including students, university personnel, sponsoring agencies, and external entities.

Requirements

• Flexible and adaptable when working with individuals from diverse cultural backgrounds and varying English proficiency levels
• Detail-oriented and professional
• Ability to work independently and reliably
• Excellent written and verbal communication skills, including the ability to communicate effectively with individuals across organizational levels and with non-native English speakers
• Strong proficiency with Microsoft Office Suite, particularly Excel
• Basic understanding of office equipment
• Basic understanding of clerical procedures and systems such as recordkeeping and filing
• Ability to organize and prioritize tasks
• Ability to learn departmental processes, policies, and relevant regulations quickly
• Bachelor’s degree or equivalent combination of education and relevant work experience
• Experience in administrative support, student services, or higher education preferred

Nice To Haves

• Experience studying or living abroad
• Ability to speak a second language

Responsibilities

• Manage daily operations of the ERLI office
• Respond to emails, phone calls, and in-person inquiries
• Manage and maintain student records, attendance tracking, and internal systems
• Compose professional and confidential correspondence to students, university departments, external partners, and foreign government agencies
• Prepare departmental documents and communications
• Schedule meetings, coordinate travel, and assist with events
• Coordinate student worker hiring, onboarding, and supervision processes
• Manage purchasing and ordering through Workday and maintain related records
• Update and maintain the ERLI website and assist with newsletters and communications
• Coordinate with campus offices such as ISSS and International Admissions
• Assist current students with non-academic questions and refer to campus resources
• Provide guidance to prospective students on admissions and related processes
• Help organize and deliver student orientations and presentations, in-person and virtually
• Develop and support student activities and programming
• Serve as a point of contact between students and university offices
• Assist with program logistics, communication, and scheduling
• Help manage applications, participant communication, and records
• Support program delivery, including virtual and in-person activities
• Supervise up to 10 student workers

Benefits

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding!
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
• Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees