Student Affairs Case Manager

The Pennsylvania State University • University Park, FL

5d • Remote

About The Position

The Office of Student Accountability & Conflict Response is seeking a dedicated and detail-oriented Student Affairs Case Manager . This position is the primary case manager for student conduct cases at the following Penn State campuses: Dubois, Fayette, Mont Alto, New Kensington, Shenango, Wilkes-Barre, and York. This position is responsible for investigation, adjudication, sanction tracking, and case documentation, as well as keeping campus staff informed of relevant information. This position will also assist with student misconduct issues for other Penn State campuses as needed and as time allows. Consultation regarding Threat Management, Crisis Response, and Students of Concern – Many incidents of misconduct are also analyzed and managed from a behavioral threat, care, and critical incident lens. This position will help coordinate analysis and response among the various units, streamlining, professionalizing, and refining the process. Records Maintenance and Retention – Working closely with the Maxient Case Coordinator, t his position will audit student affairs-related Maxient records and make necessary corrections, close outstanding files, move active cases to students’ new campuses, and prepare them for record retention. Additional Position Information: Work will be primarily performed remotely with occasional training, in-person meetings, or investigations that will require travel to University Park or other Penn State campuses.

Requirements

• Capacity to work cooperatively with various levels of faculty, staff, students, and community partners.
• Ability to take initiative and have flexibility to adapt to shifting workload demands.
• Excellent verbal and written communication skills.
• Excellent analytical, judgment, ethical decision-making, and organizational skills.
• Ability to work with a wide variety of cultures and backgrounds.
• Demonstrated ability to assist people in crisis.
• Master's Degree
• 3+ years of relevant experience; or an equivalent combination of education and experience accepted
• Applicants must submit a cover letter of interest and a resume for full consideration.
• Employment with the University will require successful completion of background check(s) in accordance with University policies.
• Applicants must be authorized to work in the U.S.

Responsibilities

• Investigation
• Adjudication
• Sanction tracking
• Case documentation
• Consultation regarding Threat Management, Crisis Response, and Students of Concern
• Records Maintenance and Retention

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees