Student Accounts Coordinator

ECPI University • Greensboro, NC

11d • Onsite

About The Position

The Student Accounts Coordinator plays a critical role in fostering financial literacy among students by providing guidance on debt management, overcoming financial barriers, and ensuring informed borrowing practices. This position manages tuition payments, including institutional and third-party loan programs, and coordinates billing for reimbursement programs such as veterans' benefits and employer-sponsored tuition assistance.

Requirements

• Bachelor’s degree preferred.
• 2–3 years of related experience.
• Equivalent combinations of education, experience, and training will be considered.
• Proficiency in Microsoft Office Suite.
• Strong oral and written communication skills.
• Exceptional organizational and analytical capabilities.
• Adaptability to new methodologies, technologies, and systems.
• Ability to excel in high-pressure environments with strict timelines.
• Outstanding interpersonal skills, providing exemplary customer service to students, colleagues, and external contacts.
• Capacity to work both independently and collaboratively in diverse team environments.

Nice To Haves

• Familiarity with CampusVue Student database is preferred.

Responsibilities

• Conduct one-on-one sessions with students to promote informed borrowing, debt management strategies, and repayment responsibilities.
• Lead financial literacy workshops to equip students with tools for successful financial planning.
• Monitor and collect student tuition payments, collaborating with billing services to ensure accuracy.
• Review and verify the accuracy of ledger balances for near-graduates.
• Collaborate with graduating students to assess and determine the most suitable post-graduation payment plans.
• Oversee billing for all tuition reimbursement programs, including employer-sponsored reimbursement, and Workforce Innovation and Opportunity Act (WIOA) programs.
• Conduct exit counseling sessions with graduating students, providing guidance on student loan repayment and addressing any outstanding account balances and ensure consolidation of Institutional Financing loans services by 3 rd party servicers.
• Proactively notify students of account balances through outreach including in person meetings, phone calls, text messages and emails.
• Escalate delinquent accounts and collaborate with staff for resolution, following established workflows.
• Contribute to workshops and sessions aimed at raising awareness of payment plans and financial resources.

Benefits

• ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level