Student Accounts Assistant

Roanoke College•Salem, VA

42d

About The Position

Provide courteous, professional service to students, parents, faculty, and staff. Must possess exceptional customer service, phone and clerical skills, and flexibility to assist in daily operations for the Student Accounts/Cashiers Office.

Requirements

Bachelor's degree in related field
Strong interpersonal and communication skills

Nice To Haves

Prior experience in Business Office setting preferred

Responsibilities

Provides "first contact" clerical support for the Business Office in regards to covering phone calls and walk in traffic; receipts for payments made in person. Flexibility to meet demands of the day.
Triage specific student and parent questions and problems concerning student accounts; directing calls to billing staff or director as needed for in depth research or need for privacy for situation.
Serves as backup for posting and daily reconciliation for Student Account Processor.
Invoice charges turned over (parking, room unlocks, etc.); removal on approved appeals.
Responsible for sorting and distribution of incoming mail for the entire Business Office.
Manages transfer of funds to the Maroon Card for students; loading funds for campus and any inquiries on status.
Billing for special 3rd party billing of outside scholarships, foundation, FL and TX Prepaids
Weekly Processes loan notifications to each student who receives loan funds in electronic form.
Review Transcript holds weekly to release as resolved so ordering transcripts is not delayed.
Manage May Travel deposits, billing for trips, reconciling with Dean's Office, and Refund as needed
Prepare monthly JE for moving funds between student account and Maroon Card.
At minimum monthly reconciliation of Transact POS register; preparation of deposit for posting.
Annual renewal & set up of Nelnet (or other vendor) monthly payment plans, reconcile reports, communicate with parents/students on plans and adjust accounts as needed, train other AR staff on reporting. Utilize Nelnet marketing, order with Print Shop a reference piece for parents for SIMS.
Manage releases on Nelnet accounts with sufficient plans in place prior to check-in, preREG, etc.
Working with Advancement on donations; clearing grads Maroon Card funds; prepare JE & refunds.
Assists with preparation for SIM orientation and student fall check-in.
Assists with the distribution of accounts payable and student refund checks
Support office in maintaining supplies, ordering paper; verification checkpoints of cash in vault.
Provides back-up assistance for scanning and other Business Office functions as needed
Perform other duties as assigned.