Student Account Representative

Touro University • Central Islip, NY

10d • Onsite

About The Position

The Student Account Representative is responsible for the comprehensive management of student accounts—including billing, collections, payment compliance, and account reconciliation—and plays a critical role in maintaining the financial integrity of the institution. The incumbent ensures that all financial transactions adhere to federal, state, and institutional regulations while delivering a consistently high standard of service to students, families, faculty, and staff. This position requires strong analytical abilities, independent judgment, exceptional accuracy, and effective cross-department collaboration, significantly contributing to the University's enrollment operations, cash flow stability, and regulatory compliance.

Requirements

• Bachelor's degree required; concentration in accounting, finance, business administration, mathematics, or related field strongly preferred.
• Prior experience in higher education, finance, accounting, or customer service in a regulated environment is a plus.
• Demonstrated ability to interpret and apply complex regulations, policies, and financial procedures.
• Excellent written and verbal communication skills, with the ability to convey financial concepts clearly and professionally.
• Strong analytical and problem-solving skills, including the ability to identify trends, resolve discrepancies, and prioritize competing tasks.
• High level of accuracy and attention to detail in financial and data-driven work.
• Customer-centered approach with the ability to work under pressure, de-escalate concerns, and maintain diplomacy in sensitive situations.
• Proficiency with student information systems and online learning platforms such as Banner, Microsoft Office, TouchNet, Tableau, and Adobe Connect preferred.
• Strong organizational skills and ability to collaborate within a matrixed team environment.
• Demonstrated ethical decision-making, sound judgment, and discretion when handling confidential or sensitive information.
• Travel to the campus several times a week is mandatory.
• Annual meetings are held at NYC headquarters.

Nice To Haves

• Prior experience in higher education, finance, accounting, or customer service in a regulated environment is a plus.
• Proficiency with student information systems and online learning platforms such as Banner, Microsoft Office, TouchNet, Tableau, and Adobe Connect preferred.

Responsibilities

• Student Account Management & Compliance
• Collections & Financial Operations
• Customer Service & Advising
• Participation in student online and on-campus Orientations and Registration events
• Systems, Data Integrity & Administrative Support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees