Student Account Representative – Cashier

University of New Orleans•New Orleans, LA

11d

About The Position

This position serves as the front-line person at the Bursar counter and is responsible for receiving and handling payments to the University, including cash, check, money order, credit card, and direct deposits. The role involves interpreting and communicating university financial procedures, supporting students and families in understanding account responsibilities, and independently overseeing day to day cashier operations in a dynamic, high-volume environment. The position requires significant judgment, ongoing decision making related to student financial matters, and coordination across multiple University departments. This is a fast paced, student centered role requiring strong communication skills, discretion, and a high level of professionalism.

Requirements

Bachelor’s degree; or in lieu of a degree, a high school diploma/GED plus 3 years of progressively responsible experience in student financial services, cashiering, accounts receivable, banking, or a directly related customer facing financial role

Nice To Haves

Advanced degree.
Experience in cashiering, accounts receivable, or financial operations in a higher education environment.
Experience interpreting financial policies and counseling students or customers on financial processes

Responsibilities

Receives and facilitates payments by cash, check, money order, credit card, and direct deposit, ensuring compliance with university financial protocols.
Enters and updates student account activity within the University’s student information system, applying institutional policies and working with other offices to ensure information accuracy.
Provides extensive, individualized customer service by interpreting billing statements, tuition structures, payment plans, and University financial requirements for students and families in person, by phone, and via email.
Receives departmental deposits, ensures appropriate coding, and collaborates with campus units to verify correct classification of funds.
Serves as the first point of contact for the Bursar’s Office, assisting students in navigating financial responsibilities, referring them to appropriate offices, and providing proactive communication regarding deadlines and requirements.
Responds professionally and courteously to all inquiries from students, faculty, staff, and other University constituents, offering guidance on institutional processes rather than performing basic clerical support.
Assists in continuous review of student account activity to ensure ongoing accuracy of institutional records; identifies issues and escalates trends to the Bursar for policy or process improvement.
Manages departmental email communications, prioritizing inquiries, drafting responses requiring an understanding of university policies, and forwarding items to appropriate departments when necessary.
Serves as back-up to the accountant for the refund process by reviewing student refund listings for policy compliance and discrepancies requiring interpretation.
Supports the Bursar in student outreach efforts, financial education programming, and onboarding/orientation events requiring specialized knowledge of university billing and payment procedures.
Performs additional duties as assigned, including participation in process improvement initiatives, departmental projects, and cross functional collaborations.