Street Outreach Specialist Lead

HOUSING FORWARD • Maywood, IL

16d

About The Position

JOB SUMMARY: The Street Outreach Specialists, individually and collectively, reach people who might not otherwise seek assistance or come to the attention of the homelessness service system. This position works to meet unsheltered people’s basic needs while supporting them along the path toward housing stability. Street Outreach Specialists embrace a person-centered approach that inherently requires flexibility, patience, strong engagement techniques, and empathy. Due to the independent nature of frequently working solo and directly in the community, Street Outreach Specialists must be skilled in handling encounters and interactions that require problem-solving and independent judgement in situations such as individuals needing immediate housing, medical care or psychiatric hospitalization.

Requirements

• Education: BA, B.S. Advanced degree or credential or certification in Social Work, Family Services, Human Services, Counseling or in related field; with a minimum of one year experience. Individuals with lived experience and two years’ working in related fields will also be considered.
• Must work Thursday evenings, start time will be adjusted to accommodate evening hours.
• Driver’s license, clean driving record, auto insurance, and access to personal vehicle.
• Must have smartphone to utilize Agency communications and collaboration tools.
• Mindful of racial and other inequities and disparities among people experiencing homelessness and tailor and customize their efforts to ensure that equity is being achieved within their outreach activities and outcomes.
• Adept at problem-solving to identify strengths and existing support networks, explore possible safe housing options outside the homelessness service system, such as reunification with family, and connect the individual to community supports and services.
• Encounters and interactions are respectful and responsive to the beliefs and practices, sexual orientations, disability statuses, age, gender identities, cultural preferences, and linguistic needs of all individuals.
• Follow safety protocols for vulnerable populations that involve fleeing domestic violence, as well as dating violence, sexual assault, trafficking, or prostitution.
• Sensitivity to cultural diversity is required ability to communicate and cooperate with diverse families, various professionals and community groups.
• Understanding and application of a trauma-informed care approach.
• Exercises discretion and independent judgment in executing tasks.
• Must demonstrate the ability to establish helping relationships
• Comfortable using a tablet in-the-field to document encounters.
• Proficient in utilizing trauma-informed care, de-escalation and crisis-intervention techniques.
• Ability to keep appointments punctually, be organized and demonstrate accountability and follow through.
• Openness to new ideas and skills and commitment to learning though reading and with hands-on-training.
• Ability to problem-solve and make decisions in chaotic and/or stressful situations.
• Strong interpersonal and direct communication skills.
• Good communication and listening skills
• Represent the agency in a professional and ethical manner.
• Ability to maintain an active team approach with all staff in all work-related situations and with the staff of other agencies/organizations.
• Ability to write routine reports and correspondence.
• Competent in Microsoft Office tools and inputting services in an online database.

Nice To Haves

• Bilingual Spanish and English fluency highly desirable.

Responsibilities

• Provide targeted street outreach, assuring appropriate geographic coverage, to communities within Housing Forward’s service area to identify unsheltered homeless persons living on the streets or other places not meant for human habitation.
• Establish rapport and reduce harm by providing critical resources such as food, water, clothing, blankets, and other necessities.
• Determine the person’s immediate safety needs.
• Using a trauma-informed approach, provide crisis intervention, and other skills and strategies as needed for engagement.
• Perform assessments and prioritize for assistance as sheltered person assessed through the coordinated entry process. Refer unsheltered families to the Family Support Specialist and unsheltered homeless youth to the System Navigator.
• Perform intake and complete VISPDATs as necessary.
• Work as a team with the other Street Outreach Specialists to alternate responsibilities and negotiate tasks to ensure safety protocols are met.
• Make immediate connections to emergency shelters or temporary housing to provide safe options while individuals and families are on a pathway toward stability.
• Make connections to stable housing with tailored services and supports of their choice, such as health and behavioral health care, transportation, access to benefits, and more.
• Perform warm handoffs to Coordinated Entry or to shelter, housing, and service providers (e.g., outreach staff may offer to physically accompany the individual to appointments to provide support).
• Collect and maintain required program documentation and data in input into the HMIS system and agency SharePoint site.
• Establish working relationships with community stakeholders - law enforcement, libraries, first responders, hospitals, health and behavioral providers, townships, homeless education liaisons, faith-based organizations, and other community-based providers.
• Working with Night Ministry on Thursday evenings.
• Conduct joint outreach with Loyola’s Street Medicine team to identify individuals that may require medical care or information as applicable.
• Communicate and cooperate with staff from other programs as needed to ensure seamless delivery of service to clients.
• Provide evidence-based training to community organizations regarding the challenges and issues confronted people living on the streets and programs and strategies including, services offered by the street outreach team that are designed to help individuals on the street.
• Log activities and time as required by the agency and its funders.
• Attend team and agency meetings and trainings.
• Provide technical assistance to other Outreach Specialists with data entry and client files.
• Ensure Outreach Specialists are accurately retrieving Sales Force referrals.

Benefits

• Health Insurance: PPO, HSA, HMO Plans with premiums ranging from 0% to 10%, for employee, per month of premium based on salary.
• Dental 100% of cost paid for employee
• Vision 100% of cost paid for employee
• Life $50,000 life and AD&D paid for employee
• MyStrength, wellness benefit paid for employee
• Generous Paid Time Off 10 paid vacation days annually, years 1-2, after 24 months increases to 15 days, 10 paid sick days annually, 10 paid holidays annually and after 12 months, 3 paid personal days annually
• Retirement Plan with company match of 3% after 12 months

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees