Strategy & Operations Manager, Customer Strategy
About The Position
As a Senior Strategy & Operations Manager, Customer Strategy, you will play a critical role in supporting and driving our strategic shift towards serving larger customers and expanding into new verticals within the beauty and wellness industry. You will be responsible for helping to understand and accelerate our short and long-term customer growth by analyzing target segments, identifying requirements to win new customers, and ensuring operational execution supports our goals. You will collaborate cross-functionally to align on customer strategy, ensure our GTM efforts are coordinated to deliver on our goals, and ensure a seamless journey for our evolving customer base. You will report to the Chief Revenue Officer. You must be commutable to our NYC headquarters and will operate in a hybrid environment.
Requirements
- 5-8+ years of relevant experience in operations, strategy, business analysis, or strategic finance, preferably in a rapidly changing startup environment
- Strong skills in synthesizing data and translating insights into clear, actionable customer strategies; comfort with analytical tools and modeling, and an ability to investigate root causes
- A resourceful and scrappy operator excited to contribute to scaling new customer segments from the ground up, adept at creating clarity in ambiguous problem spaces with minimal oversight
- Proven ability to work closely with and influence without direct authority across diverse cross-functional teams (e.g., Product, Sales, Marketing, Finance), building strong relationships to achieve shared customer goals
Responsibilities
- Contribute to the development and execution of the roadmap and long-term vision for acquiring and retaining customers across new segments and verticals, particularly as we move upmarket
- Conduct quantitative and qualitative analysis to understand target verticals, customer segments, competitive landscape, and key requirements for winning and serving new customer profiles
- Collaborate with cross-functional teams including Sales, Marketing, Product and CX to identify operational needs and ensure execution processes are aligned to support strategic customer acquisition and retention goals
- Analyze the economics, value, and opportunity costs of customer-centric initiatives, providing insights and recommendations on their impact to growth, revenue, and broader business goals
- Support the design and execution of tests and experiments related to customer acquisition, onboarding, and engagement to prove market fit and accelerate growth in new customer segments
Benefits
- Flexible PTO
- Competitive health & dental insurance options, with premiums partially or fully covered by GG
- Fertility and adoption benefits via Carrot
- Generous, fully-paid parental leave policy
- 401k benefit - employees are eligible to contribute starting day 1 of employment
- Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
- Pre-tax commuter benefits
- Dependent Care FSA
- Home office support
- Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
