Strategy & Operations Associate, Commerce

Whatnot•Los Angeles, CA

2d•Hybrid

About The Position

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. The Commerce Strategy & Operations team rolls up into the VP of Commerce and drives business decisions across post-purchase operations, logistics, payments, user experience, trust and fraud. In this role you will: We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our San Francisco, CA, Los Angeles, CA, Phoenix, AZ or New York, NY hub.

Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related field
3+ years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations)
Excellent project management skills, with the ability to handle multiple projects simultaneously
Proficient in data analysis and reporting tools
Strong communication and interpersonal skills
Ability to think strategically and execute methodically across multiple workstreams
Proficient with SQL and analytics tools like Looker, Sigma, Hex

Responsibilities

Develop and implement commerce strategies that drive margin optimization and/or growth across the post-purchase experience
Manage cross-functional commerce projects in close partnership with the product, engineering, and policy teams
Identify inefficiencies in processes and implement improvements to enhance productivity/reduce costs
Analyze commerce data to provide insights and recommendations
Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.