Strategy and Ops Lead, Services Delivery

Adobe•Lehi, UT

About The Position

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! We’re building a stronger, more connected Services Delivery organization at Adobe, and we’re looking for a Strategy & Operations Lead to help us get there. In this role, we work together to understand complex problems, improve how our teams operate, and develop clearer ways for people to make decisions. Rather than focusing on reporting, we focus on how the business works end‑to-end — from planning and forecasting to delivery efficiency and scaling global operations. We partner closely with leaders across the organization to bring clarity, structure, and thoughtful problem‑solving to big questions. This role is a great fit for someone who enjoys moving between high‑level strategy and hands-on analysis, and who wants to help build how a growing services organization works.

Requirements

7+ years in management consulting, strategy & operations, business operations, or similar roles
Experience solving complex problems that span multiple teams
Experience interacting with senior and executive leaders
Strong Excel skills, including modeling and scenario analysis
Experience using BI tools (Power BI preferred)
Experienced in partnering with data and engineering teams
You think in systems and consider second‑ and third‑order effects
You communicate clearly and make complex topics easy to understand
You’re comfortable with ambiguity and can define the right work without much direction
You’re willing to question assumptions in a thoughtful, constructive way

Nice To Haves

Experience in Professional Services, consulting, or subscription‑based businesses
Familiarity with forecasting models, scoring approaches, and model validation
Experience collaborating with data science teams on analytics or machine learning projects

Responsibilities

UNDERSTAND AND SOLVE IMPORTANT PROBLEMS We work with Services Delivery leaders to turn broad questions into clear problem statements and practical plans We look at how systems, tools, incentives, and behaviors connect across the services lifecycle, with attention on root causes—not symptoms—to build solutions that last We take ownership from idea to outcome, working with teams across the business
TURN INSIGHT INTO ACTION We build simple, clear frameworks to compare scenarios and understand tradeoffs, translating business questions into analytical requirements that teams can build from We partner with analytics groups and technical departments to build models and outputs that support confident decisions We help identify where advanced analytics and machine learning can improve forecasting and delivery
IMPROVE HOW WE WORK We help develop the metrics, routines, decision processes, and broader improvements that guide a growing organization as we simplify, standardize, and scale We work closely with Delivery, Finance, and Regional Operations to stay aligned on priorities
BUILD SCALABLE INSIGHT We define what dashboards and reporting should answer, ensure they meet the needs of different audiences, and balance accuracy with practicality when a directional answer is enough to move forward

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