Strategy and Operations Lead, Tutor

ClassDojo•San Francisco, CA

1d•$102,000 - $150,000•Remote

About The Position

We’re looking for a Strategy and Operations Lead to drive some of the most important and least-defined priorities within our Tutor business. This role exists because several critical initiatives—ranging from tutor community engagement to new growth opportunities, early-stage bets, and tutoring quality & safety systems—are currently unowned or fragmented across teams. You will take full ownership of these areas and drive them from idea to execution, ensuring they result in real, measurable outcomes. This is a high-impact, highly autonomous role. You’ll operate at the intersection of strategy and execution—identifying what needs to happen, creating structure where none exists, and making sure work actually gets done. You will be responsible not just for launching new initiatives, but also for owning and improving core systems that ensure high-quality and safe tutoring experiences at scale. Tutors are the beating heart of our entire operation. Our business and our impact on kids and families are only possible because of our tutors. Supporting them, understanding their needs, and advocating for them are essential responsibilities in this role. You will work cross-functionally with a high-performing team of operators, data scientists, product managers, marketers, designers, and engineers to grow and improve our business, helping tutors, students, and families thrive. This is a critical role with tremendous growth potential.

Requirements

Have 3+ years of experience in a fast-paced, high-ownership environment
Have owned cross-functional projects or initiatives end-to-end with measurable results
Are comfortable operating in ambiguity and creating structure where none exists
Have strong user empathy and are able to build trust with users or customers directly
Can translate user insights into decisions, systems, or product/operational improvements
Have experience building or improving processes, tools, or systems that scale impact
Thrive in high-autonomy, high-impact roles
Are passionate about our mission and care deeply about helping teachers build thriving tutoring businesses through our platform

Responsibilities

Build and lead the tutor community
Facilitate meaningful knowledge sharing and collaboration among tutors (async and live)
Build trust with tutors and serve as a strong advocate for their needs internally
Measure and improve tutor sentiment (e.g., NPS, engagement)
Establish consistent communication and feedback loops with tutors
Translate tutor insights into clear, actionable improvements across the business
Drive new growth initiatives (research → decide → launch)
Identify and evaluate new growth opportunities (e.g., homeschool, ESA funding, test prep)
Conduct targeted research and synthesize insights into clear recommendations
Drive prioritization and decision-making on which opportunities to pursue
Launch and validate new initiatives, including setting up pilots and defining success metrics
Build scalable playbooks and define clear criteria for scaling, iterating, or stopping
Own tutoring quality & safety systems (AI-enabled)
Take ownership of systems that ensure high-quality and safe tutoring experiences
Improve existing tools and workflows (e.g., session review, flagging, feedback systems)
Define and track key quality and safety metrics, and drive measurable improvements
Partner with Product, Data, and Engineering to build AI-enabled tools that monitor and improve quality at scale
Design systems that maintain high standards while preserving a fair and supportive experience for tutors