Strategy & Operations Lead

Rockstar • New York, NY

19h • Remote

About The Position

Rockstar is recruiting for a leading digital healthcare company focused on transforming support for neurodivergent adults across care, community, and everyday life. This client is a highly ambitious, mission-driven organization that values first-principles thinking, meritocracy, and giving people real ownership and scope. Their lean structure and remote team allow them to move fast while maintaining top-notch clinical standards and a deeply kind, thoughtful culture. The Role This company is hiring a Strategy & Operations Lead to own its assessment business end-to-end. Its autism assessment has transformed diagnosis for neurodivergent adults by making high-quality adult autism evaluations accessible at scale. The assessment process is a pivotal moment for its clients, and the lead will be responsible for ensuring the company continues to deliver that experience with the highest clinical standards as it scales. Assessments are one of the most important drivers of the company and a major strategic differentiator. Over the next few years, the company needs to scale from thousands of assessments annually to hundreds of thousands while improving clinical quality, rigor, and how it sets clients up for success. The lead will partner closely with company and clinical leadership to ensure the continued success of the assessment business, including expanding conditions it assesses for, improving how it supports psychologists, strengthening clinical quality systems, making assessments more efficient, and building the infrastructure required to support a rapidly growing clinician network.

Requirements

• You have 5–8 years of experience, including 2–4 years in consulting or banking and 2–4 years in early- to mid-stage operating roles.
• You take ownership of outcomes. When you see something broken, you figure out what’s wrong, fix it, and follow through until it actually improves.
• You think from first principles. You’re comfortable questioning “how we’ve always done it,” asking why, and rebuilding things when the current approach no longer makes sense.
• You’re analytically strong. You use data to break down problems and get to answers.
• You move quickly. You’re comfortable making decisions with imperfect information, shipping something good enough, and iterating as you learn.
• You learn fast, lead with curiosity, and partner well with subject-matter experts. You ask thoughtful questions, earn trust, and align people around priorities.
• You are mission-oriented and care about the people your work impacts. The clients and clinicians are at the center of what is built, and you design systems with their real experience in mind.
• You’re kind and honest. You communicate clearly, act with integrity, and treat people with respect.

Nice To Haves

• SQL experience is a plus.

Responsibilities

• Own the operational performance of the assessment function. Run the operating model for how assessments are delivered, monitored, and continuously improved, and be accountable for performance outcomes.
• Lead high-impact strategic initiatives that advance the clinical mission. Own and drive cross-functional projects that expand the clinical footprint and deepen the value delivered to clients including expanding into new diagnoses (e.g. ADHD), reducing assessment cycle time, and improving the quality and impact of post-assessment recommendations and support.
• Define and operationalize clinical quality at scale. Partner with clinical leadership to translate clinical standards into measurable processes, quality frameworks, and scalable protocols as the company grows and expands into new clinical areas.
• Build the systems that enable clinical scale. Document and systematize what works today, design repeatable workflows, and implement operational infrastructure that supports growth from thousands to hundreds of thousands of assessments.
• Lead and align a team of clinical experts and serve as the operational bridge across the organization. Establish clear priorities and operating rhythms for the clinical team while translating clinical needs into clear priorities for engineering, analytics, and operations.

Benefits

• The company is highly ambitious and is transforming support for neurodivergent adults across care, community, and everyday life.
• It believes in giving people real ownership and as much scope as they can responsibly handle.
• It cares deeply about being kind, thoughtful, and good people.
• It is first principles thinkers and strongly meritocratic. The best ideas win regardless of title or tenure.
• It aims to build a team that holds very high standards while treating each other with respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed