Strategic Technical Account Manager

JobNimbus•Lehi, UT

About The Position

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job! Mission: You will own a portfolio of our largest customers and drive retention, risk mitigation, and product adoption. You’ll pair technical depth with consultative strategy to remove friction, accelerate feature usage, and surface value at every stage of the customer lifecycle.

Requirements

3–7+ years in Technical Account Management, Enterprise CSM, Solutions Consulting, or Implementation with complex B2B SaaS
Track record driving adoption, running QBRs, and renewal/retention motions with large accounts
Strong technical aptitude (APIs, integrations, data flows, admin configuration); you’re great at translating business needs into product solutions
Confident facilitator: live trainings, webinars, and executive-level conversations
Program/Project chops: you juggle multiple initiatives, surface risks, and hit timelines
Excellent written & verbal communication; crisp status updates and issue management
Ownership. You own the outcomes, drive initiatives, and solve problems proactively.
Customer Obsessed. Everything we build should leave our customers saying, "Aw dip. This product is off the charts cool. Whoever wrote that code deserves a raise!"
Proactive Learning. You stay ahead of the curve, continuously learning and implementing cutting-edge technologies.
Team Commitment. You build, mentor, and lead a high-performance engineering team that delivers results together.
Self Awareness. You know your strengths, weaknesses, and how to surround yourself with the right talent to succeed.

Nice To Haves

field services/home exteriors/contracting industry experience; familiarity with CRM/CS tools (e.g., HubSpot, Salesforce, Gainsight); light data/BI skills for telling a story with metrics

Responsibilities

Take command of your book of business. Run proactive QBRs, health checks, and value reviews; map customer goals to JobNimbus capabilities.
Drive adoption with purpose. Identify the right features for each account’s workflow; build and execute enablement plans that stick.
Mitigate risk early. Track signals (usage, tickets, sentiment, business changes) and build action plans to prevent downgrades and churn.
Deliver an exceptional technical experience. Triage and coordinate complex issues with Support; keep customers looped with crisp comms and timelines.
Co-sell with AEs. Co-create adoption roadmaps so AEs can lead confident growth conversations grounded in technical feasibility.
Scale your impact. Host webinars, publish how-tos, and share repeatable plays that lift adoption across the segment.
Be the customer’s voice. Channel structured feedback to Product; nominate the right customers for beta programs and collect actionable results.
Show up at events. Support our Jenius Bar at Crew and trade shows—consult, demo, and help generate warm opportunities.
Partner cross-functionally. Sync with Onboarding and Professional Services to ensure smooth implementations and long-term success.

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