Strategic Solutions Specialist – Merchant Services
About The Position
Zions Bancorporation is a premier financial services company seeking a seasoned professional to join their team as a Strategic Solutions Specialist - Merchant Services. This role is crucial for supporting sales and product teams in delivering seamless, technically complex system integrations for commercial banking clients. The specialist will ensure clients successfully implement Merchant Services solutions that align with their operational needs and technical environments. Zions Bancorporation is committed to being an employer of choice, offering benefits from day one, 12 bank holidays, profit sharing, and company-matched 401(k) contributions.
Requirements
- 4 years of experience with subject matter expertise in Merchant Services.
- Proven experience managing client-facing technical projects or complex implementations.
- Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
- Strong problem-solving and project management skills.
- Bachelor’s degree in Business, Finance, Information Systems, or related field.
Nice To Haves
- Experience in technical sales support for merchant services systems and applications
- Familiarity with semi or fully integrated card-present payment systems
- Experience with commercial banking and client onboarding processes.
- Familiarity with complex solutions including Gateways, VARs, APIs, Hardware, Certifications, PCI, Integrated Software Vendors (ISV), Multi-Acquirer, B2B.
- Knowledge of ERP systems (e.g., SAP, Oracle) and their payments integrations.
- Advanced degree or certifications (e.g., MBA, CPP) a plus.
Responsibilities
- Lead the discovery process and translate client business requirements into technical specifications and integration plans.
- Partner with sales, product, and implementation teams to support pre- and post-sale technical integration efforts.
- Serve as the primary technical liaison between clients and internal teams for system integration projects involving Merchant Services.
- Partner with the merchant operations team to onboard complex integrations, ensuring timely and accurate implementations.
- Troubleshoot integration issues and coordinate resolution across internal stakeholders.
- Develop and maintain documentation, integration guides, and best practices.
- Stay current on industry trends, regulatory changes, and emerging technologies in Merchant Services and commercial banking.
Benefits
- Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance
- Paid Parental Leave and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
- Paid Training
- Paid Time Off (PTO)
- 12 Paid Federal Holidays, and any applicable state holidays
- 401(k) plan with company match
- Profit Sharing
- Competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
- Employee Ambassador preferred banking products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
