Business Relationship Specialist: Merchant Services

Fidelity Bank • Scranton, PA

7d

About The Position

Fidelity Bank is seeking a Business Relationship Specialist to support the full lifecycle of merchant services for our business and commercial clients. This client‑facing role serves as the primary liaison between clients, relationship managers, and our processing vendor, with most client communication taking place by phone. Responsibilities include application completion, terminal programming, client onboarding, training, troubleshooting, and annual compliance support. The specialist plays a key role in strengthening client relationships through proactive communication, issue resolution, and a consultative service approach, while also supporting sales growth through reporting, administrative support, pipeline auditing, and performance tracking. Ideal candidates are detail‑oriented, goal‑driven, and highly organized, thrive in a fast‑paced environment, and are committed to delivering exceptional client service while upholding Fidelity Bank’s core values and compliance standards. Prior Banking or Merchant Services experience is preferred but not required. Fidelity Discount & Deposit Bank is an Equal Opportunity Employer. We comply with all applicable federal, state, and local EEO laws, including OFCCP guidelines.

Requirements

• Detail‑oriented
• Goal‑driven
• Highly organized
• Thrive in a fast‑paced environment
• Committed to delivering exceptional client service while upholding Fidelity Bank’s core values and compliance standards

Nice To Haves

• Prior Banking or Merchant Services experience

Responsibilities

• Application completion
• Terminal programming
• Client onboarding
• Training
• Troubleshooting
• Annual compliance support
• Strengthening client relationships through proactive communication, issue resolution, and a consultative service approach
• Supporting sales growth through reporting, administrative support, pipeline auditing, and performance tracking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees