Strategic Program Manager - Global Accounts - Lab Program Management Services
About The Position
The Strategic Program Manager is detail-oriented, has excellent communication skills, is well-organized, and understands the various components to implementing solutions for the customer, from initiation to business value realization. She or he works with strategic customers to position, scope and oversee the delivery of services that accelerate the deployment and adoption of WWT ATC Lab Services solutions. Client engagement and relationship building is critical to program success. The Strategic Program Manager works with Sales and Engineering to ensure customer requirements are validated and understood and confirm the overall Program Project Plan and Statement of Work (SoW) align with customer goals & objectives. He or she establishes program structure based on agreed governance and process, is responsible for mitigating risks & issues, providing estimated timelines for key program milestone deliverables, aligning resources, overseeing the program budget, and managing stakeholder expectations.
Requirements
- Bachelor's Degree Related Field required
- Minimum ten years of relevant experience with planning and leading programs/multiple projects
- Three or more years of relevant experience in a PMO or Program Office
- Five years’ relevant experience leading teams to deliver technology programs
- Experience working with Enterprise customer stakeholders
- Expertise across program management and delivery methodologies based on PMI/PMBOK® industry standard best practices and methods of working
- Proficient in MS Office Product Suite, MS Project, JIRA or other project planning tools
- Analytical skills to model KPIs and other metrics to monitor health and financials of Global Accounts Lab Programs
- Management experience with Program/Project Managers with focus on team building
- Passion for learning and educating others on Lab Governance, Best Practices, and Methods of Working
- Management of Lab Program Financials
- Excellent communication skills (written, verbal, and presentation)
- Strong problem-solving skills with the ability to influence others and implement change
Nice To Haves
- PMI and/or Scrum Master certification preferred
- PMI and/or Scrum Master certification preferred
Responsibilities
- Owns and manages customer Lab Stakeholder relationships. Serves as single point of contact for all customer interactions related to multiple Lab Programs. Creates and maintains clear, concise, timely internal communications, including engagement status, open issues, risks, and actions to team members, sponsors, and stakeholders
- Supports Pre-Sales services efforts with multiple customers, and facilitates detailed customer requirements scoping, as needed
- Applies established Governance Model processes, standards, and tools while creating/maintaining a highly collaborative environment for cross-functional sales and delivery teams
- Owns overall Program Plan
- Ensures multiple program deliverables are completed on schedule and milestones are met with respect to agreed Change Management
- Manages constraints and dependencies; identifies and mitigates risks and issues
- Establishes Key Performance Indicators (KPIs), Program Status Reports & Management Dashboards as agreed with Stakeholders
- Driving and motivating the team through the entire engagement lifecycle
- Resolves lab engagement delivery issues in a timely fashion
- Assists all team members in prioritizing workflow
- Owns client Stakeholder management and engagement communications
Benefits
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
