Strategic Partnerships Operations Lead
About The Position
The Strategic Partnerships Operations Lead will take the lead in identifying, developing, and managing relationships with law firms across California and beyond. This individual will serve as the primary point of contact for referral partnerships, negotiating case-sharing agreements and ensuring alignment with DK Law’s standards of quality, ethics, and client care. This is a hands-on, relationship-driven role that combines business development, negotiation, and operational understanding. You’ll be both in the field and in our Costa Mesa HQ, representing the firm with professionalism, confidence, and a deep understanding of the personal injury workflow.
Requirements
- 3–5 years of experience in business development, partnerships, or client relations—preferably in a law firm or legal services environment
- Knowledge of personal injury workflows and terminology (strongly preferred)
- Proven negotiation and contract-management skills
- Excellent communication and interpersonal abilities; able to influence with professionalism and tact
- Highly organized and able to manage multiple relationships and agreements at once
- Comfortable working both in-office and in the field (approximately 50/50 split)
- Self-motivated, persuasive, and driven to build lasting partnerships
Nice To Haves
- Professional, confident, and articulate in communication
- Strong closer with high emotional intelligence
- Strategic thinker who can balance business growth with ethical standards
- Skilled at navigating law firm dynamics and adapting to various communication styles
Responsibilities
- Identify and engage law firms suitable for referral partnerships
- Negotiate referral contracts and case-sharing agreements with clear fee structures and performance standards
- Represent DK Law in meetings, networking events, and industry functions to expand referral pipelines
- Maintain ongoing communication with partner firms to ensure quality and compliance on shared cases
- Collaborate with internal leadership to determine case types and volumes appropriate for referral
- Track, report, and manage referral performance metrics and contract details
- Build long-term relationships rooted in trust, professionalism, and mutual success
- Work closely with the Operations, Intake, and Legal teams to ensure seamless case handoffs
- Role may include other relevant duties as assigned.
Benefits
- Firm-paid medical, dental, vision, and life insurance after 60 days
- 401(k) with 3% company match after 1 year
- 2 weeks of PTO after 90 days
- Access to our state-of-the-art on-site gym
- Career pathing and development opportunities
- A passionate, driven team that actually enjoys working together
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
