Strategic Partnerships Account Executive

AmTrust Financial Services, Inc.

1d•$105,300 - $123,000

About The Position

The Strategic Partnerships Account Executive is responsible for managing and growing a portfolio of strategic partner accounts across Travel, Renters, Event & Ticket insurance, and emerging lines of business. This role owns day-to-day relationship management and account execution—partnering closely with Client Operations and internal cross-functional teams to ensure high-quality delivery, issue resolution, and expansion opportunities.

Requirements

5+ years of experience in account management, client success, partnerships, or related commercial roles (insurance, fintech, or B2B2C preferred)
Demonstrated ability to manage multiple partner priorities with strong operational discipline and attention to detail
Experience working cross-functionally with product, IT, underwriting, legal, and compliance teams
Strong executive communication skills (written and verbal), including comfort presenting metrics and strategy to senior stakeholders
Analytical mindset with ability to interpret performance trends and translate insights into action
Proficiency with CRM and documentation tools (e.g., Salesforce and SharePoint or similar)

Responsibilities

Serve as the primary point of contact for assigned strategic partners, building trust and ensuring a high-quality client experience
Maintain a strong understanding of the partner’s business model, objectives, operational workflows, and success criteria
Own routine client communications, meeting cadence, and follow-through on commitments
Lead issue management: triage, coordinate internal response, communicate status, and drive timely resolution
Develop and maintain account plans that identify growth opportunities, risks, and key initiatives
Identify and advance upsell/cross-sell opportunities (new products, new placements, coverage enhancements, new geographies, improved conversion)
Partner with Sales/Business Development to support renewals, expansions, and commercial negotiations
Prepare and deliver Quarterly Business Reviews (QBRs) and strategic updates, including performance insights and forward-looking recommendations
Partner closely to translate partner needs into clear operational requirements and execution plans
Ensure accurate, timely, and complete account data and documentation across core systems (e.g., Salesforce, SharePoint, and other internal platforms)
Coordinate cross-functional workstreams related to implementations, product changes, reporting enhancements, and compliance requirements
Monitor program performance and operational health, escalating risks and driving corrective actions as needed
Orchestrate internal stakeholders (Underwriting, Product, Compliance, Legal, Data/IT, Project Management/Implementation, and Finance) to deliver partner outcomes
Drive clear ownership, timelines, and meeting notes/action logs for partner initiatives
Support contract execution and program governance by ensuring required artifacts, approvals, and documentation are complete and current
Proactively identify and escalate risks that could impact client satisfaction, retention, revenue, or the ability to write business