Strategic Partner Manager, Klaviyo

Orita•Boston, MA

20d•Remote

About The Position

About Orita Orita builds AI customer segments for many of the best brands in the world including (deep breath) Spanx, ThirdLove, True Classic, Tracksmith, Harney & Sons, Sun Bum, Ministry of Supply, Thursday Boots, gorjana, and hundreds more. Orita’s algorithms help brands understand who wants to hear from them, when, and through what channel (email, SMS, direct mail today, more coming soon …). By messaging prospects and customers when they’re actually listening, you’re able to make a bunch of money. In a world where acquisition costs are skyrocketing, fixing retention and driving LTV is the key to profitable growth. For marketers or business owners passionate about their customers and messaging, it can be tough to let go and trust something as personal as their customer list to a bunch of algorithms and machines. Luckily at Orita, it’s our goal to make sure our customers know we have their backs, and go above and beyond to earn their trust. All of our customers trust Klaviyo as their ESP and more. Like, really, a lot more: CDP, GenAI creative partner, Customer Hub, etc. Basically, Klaviyo is awesome. That’s where you come in. You LOVE the Klaviyo ecosystem. You’re passionate about what they’re building, and you want to help all of their customers thrive. Orita already partners with over 80 agencies that support Klaviyo brands, and now we’re looking to deepen relationships with Klaviyo CSMs, PSMs and CGs; work closely with the Klaviyo product org; and help translate customer asks so that 1+1=3 (or ideally 30 or 300) Your forte is building relationships and fostering trust. You love being proactive and putting customers first. You’re the type of person who remembers everyone’s name at a dinner party as soon as you meet them. You move fast, carefully, and own your work. And you’re exceptional at understanding how to help brands win, and how agencies, leveraging the right technology, can accelerate that. Our job is to build world-class segments. Combining that with Klaviyo’s platform means that we can delight the end consumer, and in turn WOW our brands. Tl;dr, you’re WOW’ing Klaviyos and our shared customers, making Orita part of their “default tech stack”

Requirements

You’ve managed partnerships with eCommerce (ecommerce?) retention agencies or have worked at a retention marketing agency, and understand everything from strategy to execution within the Klaviyo platform
You’re a builder, and have experience operationalizing work. You’ve owned new initiatives and helped your business build in a more efficient and effective way
At least 3 years of partner management experience
Direct experience managing a book of business. You have met or exceeded quota and additional performance metrics.
You have strong organization skills, and the proven ability to manage a high volume of partners.
Events and dinners are fun, not a chore
You’re comfortable navigating ambiguity. You know where we need to go, but recognize it won’t always be a straight path to get there.
You have an analytical mindset. You’ll manipulate and analyze data to clearly identify performance, where we are succeeding, and what red flags we need to resolve.
You have experience collaborating cross-functionally with business partners. You work well with others to drive initiatives forward.
You have experience in a sales role.
You learn fast
You live in New York City or are very excited to get there, regularly and live a drive or train ride away.

Nice To Haves

Paid media experience
Experience operating at a startup-level organization, with the ability and willingness to quickly pivot and expand on opportunities as they arise.
Experience managing a CRM program, with bonus points if you’ve engaged with other email or SMS tools

Responsibilities

Spend as much time with Klaviyos as with Oritans. Don’t worry, they’re awesome.
Help translate brand, agency and Klaviyo needs to the Orita team, so that we can build products that make Brands and Agencies more successful.
Help educate Klaviyos on the Orita product suite, and how 1+1=3
Build the playbook for our other dedicated platform partnerships as Orita continues to scale across partners and channels (SMS, Direct Mail, etc.)
Own a pipeline number. At any given point the priority is to educate and learn, but once we have proven considerable value, earning warm introductions to brands is the lifeblood of our business.
Work closely with our Agency Partner team, CS, Product and more to level up our enablement materials
Enable Klaviyo CSMs to be super-users of Orita, so that they know how to increase their customer ROI and Love when they leverage Orita. Ditto with Klaviyo PSMs
Become a product expert, and work closely with our product teams to create feedback loops that impact product roadmap
Actively participate in the inevitable iterations, re-dos, collateral updates, and experiments surrounding how we serve Klaviyo, our agencies and customers, whatever it may be (we’re a startup, our goals will change, get excited).
Iterate, iterate, iterate!