Strategic Partner Manager, Restaurants
About The Position
Zipline is building the future and as a Partner Manager, you will ensure that our amazing technology delivers incredible outcomes for our strategic restaurant partners. In this role you will own the relationship with Zipline’s key strategic restaurant partners. You will be directly responsible for launching, managing, and growing the partnership as Zipline scales, serving as the face of Zipline to your partners. You will develop a deep understanding of their business models and operations that will enable you to identify how Zipline can help them revolutionize their businesses. You will then collaborate closely with our internal operations and product teams to ensure that Zipline delivers results that exceed their expectations. Finally, you will provide key insights on what new product features and capabilities will deliver the biggest impact for our customers, influencing the overall product roadmap. Our ideal candidate for this role is customer obsessed and deeply curious. You should be a structured thinker and action oriented – able to coordinate across multiple teams to develop a plan and drive execution. Finally, you should be a self-starter who is comfortable with ambiguity and adapting to a changing environment.
Requirements
- 5+ years of experience in partner success, customer success, product operations, consulting, program management, or operations - managing complex external relationships
- Demonstrated experience leading and driving cross-functional accountability
- Demonstrated experience owning the design, implementation, and optimization of initiatives and action plans
- Ability to build trust quickly because you are authentic, direct, and have strong empathy for customers
- Organization and analysis - you use data to make decisions
- Confident presenting complex solutions in a way that inspires your audience
- Familiarity with the value drivers for recurring revenue businesses
- A focus on continuous learning - it’s how we made it this far
- Location: This role is an in-person opportunity located out of our South San Francisco, CA HQ. We are open to relocation!
Responsibilities
- Collaborate with Zipline’s partners to identify their business objectives, understand their goals, and develop strategies that align with their needs
- Work cross-functionally to launch and expand Zipline’s service to partners, establish & track key success metrics, identify & solve challenges, and drive continuous improvement
- Establish regular communication with partners, lead quarterly business reviews, and maintain engagement through other touchpoints
- Gather customer insights, analyze data, and report relevant findings to both identify growth opportunities as well as guide our product roadmap
- Proactively engage with customer stakeholders to build long-lasting trust
- Advocate for customer needs to help drive product and service improvements, ensuring that our business is developing with our customers as a top priority
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
