Strategic Partner Manager I

DoorDash USA

2d • Hybrid

About The Position

As a Strategic Partner Manager I (SPM), you will own and grow relationships with a portfolio of SMB restaurant partners across your assigned region. You’ll serve as the primary point of contact to your merchants – helping them improve performance, adopt new products, and expand their partnership with DoorDash. In this role, you’ll balance relationship management with revenue responsibility. You’ll lead regular business check-ins, present data-backed recommendations, upsell incremental solutions, and ensure partnership terms continue to drive value for both the merchant and DoorDash. You’ll also work cross-functionally to resolve issues, support operational improvements, and maintain high levels of satisfaction and retention. You’ll report to a regional manager within Outside Account Management. We expect this role to be flexible, with time split between traveling to merchants and additional flexibility to work remotely from home or a DoorDash office.

Requirements

• 3+ years of experience in account management, post-sales, customer success, or a related client-facing role
• Proven ability to drive customer satisfaction, retention, and product adoption through a merchant-first approach
• Strong analytical skills with experience building data-driven recommendations and client-facing QBRs
• Comfort managing multiple stakeholders, timelines, and priorities across a book of business
• Experience working with sales and productivity tools such as Salesforce, Outreach, Sales Navigator, and Google Workspace
• Strong communication skills and the ability to build trusted relationships with small to mid-sized market merchants

Responsibilities

• Manage and grow merchant partnerships: Own a book of SMB restaurant partners across your region while meeting revenue and retention goals
• Drive merchant performance: Lead quarterly business reviews (QBRs) that highlight wins, identify gaps, and outline opportunities for growth
• Reduce churn and drive expansion: Proactively identify risk, recommend DoorDash products, and guide merchants toward expansion opportunities
• Optimize operations with data: Use internal data and unit economics to evaluate daily operations and recommend improvements
• Present strategic recommendations: Explain forecasted revenue growth and propose customized sales packages that improve performance and brand perception
• Collaborate cross-functionally: Partner with Product, Operations, Sales, and Support teams to deliver a seamless and high-quality merchant experience

Benefits

• comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed