Strategic Partner & Commercial Manager

Qualdoc•Marietta, OH

5d•Hybrid

About The Position

The Strategic Partner & Commercial Manager is responsible for overseeing daily quoting activity across the company’s full customer base while managing and supporting relationships with select strategic partner firms. This role serves as a central point of commercial coordination, ensuring quote requests are acknowledged, processed, and delivered with urgency, accuracy, and professionalism. This position requires a strong customer service mindset, sound commercial judgment, and the ability to manage multiple priorities simultaneously. The role works cross-functionally with estimating, engineering, manufacturing, sales, and project management to ensure commercial execution aligns with operational capabilities and customer expectations.

Requirements

5+ years of experience in sales, commercial operations, or quoting within a technical or manufacturing environment
Strong written and verbal communication skills
High attention to detail with the ability to manage multiple priorities
Strong sense of urgency and accountability
Ability to work cross-functionally in a fast-paced environment
Willingness to learn technical electrical and infrastructure-related products
Reliable follow-through with strong organizational skills

Responsibilities

Daily Quoting Ownership
Own the intake, coordination, and follow-through of all quote requests across the customer base
Ensure quote requests are acknowledged promptly and progressed without delay
Partner with estimating and engineering teams to confirm scope clarity, pricing accuracy, and realistic lead times
Manage multiple active quotes simultaneously, including revisions and follow-ups
Ensure quotes are issued accurately, professionally, and within expected timelines
Strategic Partner Management
Manage day-to-day commercial interactions with assigned strategic partner firms
Lead and participate in partner calls, meetings, and reviews as needed
Maintain consistent, timely communication and follow-up with partner teams
Ensure strategic partners are aligned with internal quoting processes and expectations
Customer Service & Responsiveness
Act as a customer- and partner-facing point of contact during the quoting phase
Maintain a strong sense of urgency in responding to inquiries, revisions, and follow-ups
Set and manage expectations regarding timing, scope clarification, and next steps
Proactively communicate status updates to external partners and internal teams
Represent the organization with professionalism, accountability, and a service-first mindset
Commercial Coordination
Serve as the primary commercial interface during the quoting phase between sales, estimating, engineering, manufacturing, and project management
Prepare clean commercial handoffs to the Project Management team for awarded work
Identify and escalate scope gaps, risks, or assumptions early in the quoting process
Support change management for revised or evolving quote requests
Process & Continuous Improvement
Drive consistency and continuous improvement in quoting workflows, tools, and documentation
Identify recurring issues impacting quote turnaround time or quality
Contribute ideas to improve commercial efficiency as volume and complexity increase