Strategic Partner Manager I

DoorDash USA•Chicago, IL

6h•Hybrid

About The Position

The Outside Account Management team at DoorDash partners with restaurant merchants to help them grow simply and profitably on the platform. Our mission is to support merchants throughout their journey – ensuring a positive experience while also helping them unlock meaningful growth opportunities. We work closely with merchants to understand their goals, solve operational challenges, and recommend growth strategies that fit their business – balancing thoughtful partnership with commercial impact. As a Strategic Partner Manager I (SPM), you will own and grow relationships with a portfolio of SMB restaurant partners across your assigned region. You’ll serve as the primary point of contact to your merchants – helping them improve performance, adopt new products, and expand their partnership with DoorDash. In this role, you’ll balance relationship management with revenue responsibility. You’ll lead regular business check-ins, present data-backed recommendations, upsell incremental solutions, and ensure partnership terms continue to drive value for both the merchant and DoorDash. You’ll also work cross-functionally to resolve issues, support operational improvements, and maintain high levels of satisfaction and retention. You’ll report to a regional manager within Outside Account Management. We expect this role to be flexible, with time split between traveling to merchants and additional flexibility to work remotely from home or a DoorDash office.

Requirements

3+ years of experience in account management, post-sales, customer success, or a related client-facing role
Proven ability to drive customer satisfaction, retention, and product adoption through a merchant-first approach
Strong analytical skills with experience building data-driven recommendations and client-facing QBRs
Comfort managing multiple stakeholders, timelines, and priorities across a book of business
Experience working with sales and productivity tools such as Salesforce, Outreach, Sales Navigator, and Google Workspace
Strong communication skills and the ability to build trusted relationships with small to mid-sized market merchants

Responsibilities

Manage and grow merchant partnerships: Own a book of SMB restaurant partners across your region while meeting revenue and retention goals
Drive merchant performance: Lead quarterly business reviews (QBRs) that highlight wins, identify gaps, and outline opportunities for growth
Reduce churn and drive expansion: Proactively identify risk, recommend DoorDash products, and guide merchants toward expansion opportunities
Optimize operations with data: Use internal data and unit economics to evaluate daily operations and recommend improvements
Present strategic recommendations: Explain forecasted revenue growth and propose customized sales packages that improve performance and brand perception
Collaborate cross-functionally: Partner with Product, Operations, Sales, and Support teams to deliver a seamless and high-quality merchant experience

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off
paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program
flexible paid time off/vacation
80 hours of paid sick time per year
vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week)
paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)
premium healthcare
wellness expense reimbursement