Strategic Operations Program Manager, Renewals Sales Excellence

NetApp, Inc.•Wichita, KS

About The Position

Role OverviewThe Strategic Operations Program Manager, reporting to the Sr. Director of Renewal Sales Excellence, serves as a high-leverage operator and renewal insights leader for the Renewals and LCM organization at NetApp. This role drives clarity, discipline, and cross-functional execution across the global renewal revenue engine while also shaping how the organization thinks about renewal sales excellence. Blending a Chief-of-Staff-style program leadership remit with the analytical rigor of Sales Excellence, this role builds operating mechanisms, orchestrates complex initiatives, improves processes and systems, and enriches leadership decision-making through actionable insights. You create structure where there is ambiguity and momentum where there are blockers. Beyond execution, this role acts as a Renewal Insights and Thought Leadership engine—challenging conventional approaches, introducing fresh perspectives, and helping define what best-in-class renewal execution looks today and in the future. You don’t just operationalize strategy; you help shape it by connecting data, customer experience, market trends, and systems innovation into a clear point of view that influences leadership decisions and investment priorities. What You'll Deliver1. Orchestrate Cross-Functional Execution • Drive priority initiatives across the Sales ecosystem, CSO, RevOps, Finance, IT, Product, and Customer Success—ensuring alignment, progress, and accountability. • Translate strategic objectives into execution plans, milestones, and cross-team operating rhythms. • Proactively identify risks, dependencies, and constraints before they become bottlenecks. 2. Build Scalable Operating Mechanisms • Establish the processes, governance structures, and operating rhythms that power the global renewals business. • Own mechanisms for forecasting reviews, pipeline hygiene, business performance reporting, and operational cadence. • Standardize playbooks, documentation, and workflows to enable repeatability, scale, and consistent execution. 3. Lead Renewal Insights & Thought Leadership • Develop and articulate a clear point of view on renewal sales excellence grounded in data, customer behavior, and market trends. • Translate renewal performance data into insights, narratives, and recommendations that shape strategy—not just reporting. • Identify leading indicators, emerging risks, and future opportunities across automation, customer experience, and commercial execution. • Act as a strategic thought partner to Renewal, Sales, and Customer Success leadership—bringing perspective, challenge, and fresh ideas. • Continuously benchmark internal performance against best practices and evolving SaaS and technology renewal models. 4. Create Clarity Out of Ambiguity • Synthesize complex, cross-functional inputs into clear insights, decisions, and next steps. • Bring structure, prioritization, and logic to ambiguous or rapidly evolving problems. • Serve as a connective operator tying together strategy, data, systems, and people. 5. Drive Forecasting Accuracy & Performance Insight • Build and maintain visibility into renewal performance, risk, and trends. • Move beyond forecast accuracy to uncover behavioral, operational, and systemic drivers of renewal outcomes. • Partner with Sales, IT, and RevOps to ensure pipeline discipline, forecast precision, and data integrity. • Define dashboards, metrics, and analytics that illuminate renewal health, execution quality, and risk velocity. What You’ll Deliver - Part 26. Advance Automation, Systems & Customer Experience • Partner with IT and Business Systems to optimize and modernize renewal tooling, workflows, and data sources. • Champion automation opportunities that simplify execution, reduce manual effort, and improve speed and scalability. • Reimagine renewal workflows with a customer-first lens—balancing experience, efficiency, and commercial outcomes. • Challenge legacy processes and assumptions that limit insight, agility, or customer value. 7. Enable Leadership with Strategic Insight & Accountability • Produce executive-ready insights, reports, and narratives with clear implications and recommended actions. • Prepare materials for QBRs, MBRs, planning cycles, and leadership reviews. • Track strategic priorities, ensure follow-through, and drive accountability across teams. • Constructively challenge assumptions and elevate the quality of renewal performance discussions. Who You Are• A renewal strategist at heart and an operator by trade—able to see both the system and the signal. • A critical thinker who questions norms, pressure-tests ideas, and brings fresh perspective to renewal execution. • Comfortable pivoting quickly while still pushing the organization forward. • Naturally curious about why performance behaves the way it does—and relentless about turning insight into action. • Passionate about renewal automation, customer experience, and commercial excellence as strategic differentiators. • Influential without authority and credible with senior leadership. • Exceptionally organized with strong judgment and executive-level communication skills. • AI-native—leveraging AI not only for productivity, but as a thinking partner for insight generation and experimentation. • Thrives in dynamic, ambiguous environments where priorities evolve and speed matters. The Impact you Enable• A renewal engine that is predictable, scalable, insight-driven, and customer-centric. • Leadership equipped with clearer visibility, sharper insights, and faster, better decisions. • Renewal teams aligned around the right metrics, behaviors, and operating rhythms. • Accelerated adoption of automation and modern renewal experiences. • A shift from running renewals well to leading the industry in how renewal sales is designed and executed. Education and Experience

Requirements

A renewal strategist at heart and an operator by trade—able to see both the system and the signal.
A critical thinker who questions norms, pressure-tests ideas, and brings fresh perspective to renewal execution.
Comfortable pivoting quickly while still pushing the organization forward.
Naturally curious about why performance behaves the way it does—and relentless about turning insight into action.
Passionate about renewal automation, customer experience, and commercial excellence as strategic differentiators.
Influential without authority and credible with senior leadership.
Exceptionally organized with strong judgment and executive-level communication skills.
AI-native—leveraging AI not only for productivity, but as a thinking partner for insight generation and experimentation.
Thrives in dynamic, ambiguous environments where priorities evolve and speed matters.
This role typically requires a minimum of 12 years of related experience and a bachelors degree, or commensurate experience