Sales Operations Analyst - Renewals

Samsara • Chicago, IL

5h

About The Position

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Samsara is looking for a Sales Operations Analyst to play a critical role in building and scaling our Renewals sales organization. This role will partner with Renewal Sales Leadership and Salesforce Systems to optimize the Renewals lifecycle through scalable processes, strong operational rigor, and data-driven insights that drive retention and expansion.

Requirements

• 3+ years of experience in an operational, analytical, or strategic role supporting a sales organization.
• Strong organizational skills and business judgment with a track record of contributing to complex projects from strategy through execution.
• Previous experience working with Salesforce, Zendesk and JIRA.
• Excellent written and verbal communication skills, with the ability to influence and align cross-functional stakeholders.
• Experience partnering with senior and executive leadership.
• Strong judgment and decision-making skills, with the ability to operate proactively in a fast-paced environment.

Responsibilities

• Collaborate with Salesforce Systems and RevOps to define and document business requirements, drive UAT, and uphold strong data hygiene standards.
• Partner with Renewal Sales to optimize system workflows, drive improvements and ensure processes scale efficiently as the business continues to grow.
• Work cross-functionally to improve Renewals outcomes through process redesign, enhancements, and systems-driven initiatives.
• Develop and monitor key operational metrics to identify inefficiencies and opportunities within the Renewals workflow; translate insights into actionable recommendations and drive execution with partners.
• Collaborate with Salesforce Systems and RevOps to define and document business requirements, drive UAT, and uphold strong data hygiene standards.
• Own and govern Renewals-related Sales Policies, ensuring clarity, compliance, and consistent application globally; manage documentation and run routine audits to ensure adherence.
• Champion and model Samsara’s cultural principles while helping scale a high-performing global Renewals organization.

Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.
• Take a look at our Benefits site to learn more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed