Strategic Operations Manager

Art and Wellness Enterprises•Bentonville, AR

About The Position

We are seeking a dynamic and strategic-minded individual to join the Learning and Engagement team as Strategic Operations Manager. The Strategic Operations Manager plays a key role in supporting the growth, innovation, and operational excellence of Learning and Engagement programs, including Public Programs, Community Engagement, and School Programs. This position collaborates with departmental leaders to ensure successful delivery of initiatives, focusing on operational efficiency outreach, marketing coordination, data analysis, and project management. The role emphasizes strategic planning and operational support to advance the museum’s mission and enhance audience engagement.

Requirements

Bachelor’s degree in relevant field such as business administration, nonprofit management, marketing, public administration or a related field
Knowledge of education initiatives, both mission-driven and revenue generating, and program development best practices
Experience with work management platforms, venue and event management platforms, and productivity software.
A creative and innovative mindset to develop unique solutions
A self-starter with the ability to take initiative and drive projects forward
Ability to persevere through challenges and setbacks, maintaining a positive attitude
Prior experience working within an arts & culture organization or nonprofit organization and growing teams and initiatives
Experience in project management and leading cross-functional collaboration is highly valuable
Valid Arkansas driver’s license with clean driving record.
Willing and able to travel for program development
Communication: excellent written and verbal communication skills for crafting compelling proposals, reports, and presentations
Marketing and Outreach: Ability to develop marketing strategies and materials to promote programs and engage stakeholders
Relationship building: strong interpersonal skills to cultivate relationships with partners, stakeholders and team members.
Financial acumen: understanding of budgeting, financial analysis, and resource allocation within a nonprofit context
Research and analysis: Proficiency conducting market research, needs assessments, and program evaluations to inform decision-making
Collaboration: Ability to work collaboratively across departments and with diverse teams to achieve shared objectives
Problem solving: Creative and analytical thinker capable of addressing challenges and adapting strategies as needed
Adaptability: Capacity to thrive in a dynamic and evolving environment

Responsibilities

Manage planning, execution, and monitoring of program growth ensuring timely and successful project completion
In collaboration with program content leads, develop project plans, timelines, and resource allocation strategies to achieve program goals and objectives
Proactively identify and address project risks and challenges to ensure program success and desired outcomes
In collaboration with the Director of Strategic Operations, put in place systems to ensure all projects are moving forward in a timely fashion and there is a process in place for stakeholder visibility and influence
Oversee the coordination of resources, both human and material, required for program activities
Collaborate with program content leads to develop business cases and feasibility assessments for new program initiatives
Lead the development of comprehensive program proposals, including financial modeling, timelines and expected outcomes for new initiatives
In collaboration with program content leads, develop business plans for initiatives and programs related to expansion planning ensuring growth and scale of the initiatives
Monitor and analyze program Key Performance Indicators and make recommendations for program improvements
Create comprehensive reports and dashboards to help support storytelling, marketing and outreach efforts
In collaboration with program content leads and the Data Strategy team, develop rubrics for program effectiveness
Conduct in-depth financial analysis to assess program cost-effectiveness and return on investment
Collaborate with the AWE finance team and Director of Strategic Operations to ensure accurate and timely financial reporting and analysis
Provide strategic financial insights and recommendations